CFSA - FY27 - DialPad Voice Application Services - CBE and Open Market

The District of Columbia Child and Family Services Agency (CFSA) is soliciting a firm-fixed price contract for DialPad Voice Application services under solicitation DCRL-2027-A-0009. The procurement aims to provide Dialpad Sell Enterprise and Connect annual licenses, along with additional phone numbers, to support critical operations including the STAAND Call Center, Placement Team, and Mental Therapist Crisis Support. The system is designed to use automated prompts to connect constituents, social workers, and resource parents with support teams, while providing supervisors with a portal for call recording reviews and coaching. The contract structure consists of a base year and four option years, with invoicing occurring on a monthly basis. Award will be granted to the lowest responsive bidder meeting the minimum requirements, although the District reserves the right to award based on best overall value, considering factors such as pricing, delivery schedules, and the specific model offered. The contractor must adhere to the Standard Contract Provisions for DC Government Supplies and Services (July 2010) and comply with Wage Determination No. 2015-4281 Rev 38. Key compliance requirements include the Campaign Finance Reform Amendment Act self-certification, adherence to the DC Human Rights Act, and strict confidentiality regarding the identifying information of CFSA children and youth. Required submission documents include a Form W-9, the PASS Master Supplier Form, and a notarized subcontracting plan if applicable.