This Government Contract opportunity from Texas was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Change Management & Frontline Staff Training

Closed

State & Local

Submission Closed06/19/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430

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AI Contract Overview

This contract, issued by DFW International Airport in Texas, focuses on the design and delivery of change management programs and training modules specifically for frontline staff. The purpose is to facilitate the adoption of new customer experience (CX) practices by these employees. Key components include stakeholder engagement and managing resistance to change, ensuring effective implementation of the new practices within the organization. The opportunity is categorized under NAICS code 611430, which pertains to professional and management development training. It is offered as a subcontract with a response deadline of June 19, 2026. The solicitation was posted on June 1, 2026, and interested parties can find more information and submit proposals via the airport’s procurement portal. The contract aims to support smooth transitions and enhance frontline staff capabilities in delivering improved customer service through structured change management initiatives.

General Info

DFW Airport contract for change management training to enhance frontline staff customer experience adoption.

Agency

Texas → Dfw International AirportView Agency

NAICS

611430 - Professional and Management Development TrainingView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of DFW18214.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CX Consultant for IOC Operations Project

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 1

subcontract

Response DeadlineJun 19

Deadline has passed

Submission Closed

06/19/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → Dfw International Airport

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Dfw International Airport

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Design and deliver change management programs and training modules for frontline staff to adopt new CX practices, including stakeholder engagement and resistance management.