This Solicitation opportunity from Texas was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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CX Consultant for IOC Operations Project

Closed

DFW18214State & Local

Submission Closed06/19/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541618

New

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PROCUREMENT - Procurement Services

POSTED

3 days ago

DEADLINE

in 14 days

AI Contract Overview

The Dallas Fort Worth International Airport Board is seeking a Customer Experience consultant with expertise in aviation operations to support their Integrated Operations Center. The consultant will work both onsite and remotely over a six-month period, providing services aligned with the outlined project specifications. The solicitation requires quotes to be submitted exclusively through the specified online platform by June 19, 2026, by 2:00 pm Central Time, with no alternative submission methods accepted. There is no Small Business Enterprise goal assigned to this contract. This engagement is governed by the Texas Local Government Code and aims to enhance customer experience within the airport’s operations. Interested parties must comply with the solicitation requirements, including timely electronic submission of quotes. The point of contact for this contract is Syeda Samrah Farooq, and the solicitation details are accessible via the provided online portal. The work will be performed within the state of Texas, supporting DFW International Airport’s efforts to improve operational efficiency and customer satisfaction.

General Info

DFW Airport seeks aviation customer experience consultant for six months; submit online by June 19, 2026.

Agency

Texas → Dfw International AirportView Agency

NAICS

541618 - Other Management Consulting ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

(10)

EXHIBIT A - Insurance Provisions Addendum

PDF•insurance-provisions

DFW18214 Bid Instructions and Requirements

PDF•rfb

DFW18214 Bid Endorsement Form

PDF•endorsement-form

DFW18214 CX Consultant IOC Operations Project Special Provisions

PDF•special-provisions

DFW18214 General Terms and Conditions for Airport Improvement Program

PDF•general-terms-and-conditions

DFW18214 Risk Forms Insurance and Indemnification

PDF•risk-forms

SOW DFW18214 - CX Consultant for IOC Operations Project

PDF•sow

DFW18214 Business Disclosure Form

PDF•business-disclosure-form

DFW18214 Clarification No.1 for CX Consultant Solicitation

PDF•clarification

DFW18214 Workforce Composition Form

XLS•workforce-composition-form

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 1

Solicitation

Response DeadlineJun 19

Deadline has passed

Submission Closed

06/19/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → Dfw International Airport

Contacts1 person available

OfficeTX, USA

Organization / Agency

Texas → Dfw International Airport

View Agency Profile

Office AddressTX, USA

Contacts

Syeda Samrah Farooq

contact@example.gov

Full Description

The Dallas Fort Worth International Airport Board (Airport Board) seeks an experienced Customer Experience (CX) consultant with a background in aviation operations and customer experience to work on site and remotely with the Integrated Operations Center (IOC) for six months as described within the attached Specifications. The contract term is six (6) months. The SBE Goal for this contract is 0 %. QUOTES must be submitted through dfwairport.bonfirehub.com and WILL NOT be accepted via email or mail. Quotes will be accepted until 2:00 pm (Central Time) on June 19, 2026. Responses must be received by the above stated date and time. This solicitation is being conducted in accordance with Texas Local Government Code Title 8, Subtitle A, Chapter 252.