Citrix Support for Foreign Offices

DEA is seeking qualified sources for the project described below. Interested contractors shall reply VIA EMAIL by the posted closing time, including a capability statement. Analysis and Health Check Overview of the Current DEA Foreign Environment The contractor will be responsible for performing an Analysis and Health Check Overview of the current DEA Foreign environment including verifying and reviewing the - Citrix Presentation Server Analysis, Design and Build Project documentation that was developed under contract by Citrix Consulting Services in 2007. Documentation contained within the - Citrix Presentation Server Analysis, Design and Build Project includes the Infrastructure Assessment Overview, Proof-of-Concept, Access Strategy Design Overview, Access Strategy Architecture Design, Access Strategy Operational Process Design, Application Integration, Automation Scripting, Scalability Testing and the Citrix Presentation Server Foreign W2K3 and E2K3 Architecture for DEA's internal network. The Contractor will be responsible for conducting interactive meetings with DEA to review the DEA operational environment, document criticality, readiness, requirements, and risks for each infrastructure component (workstations, servers, communication links, etc). The objective to be accomplished through the conducting of the interactive meetings is to allow DEA and the Contractor to understand the environmental status and considerations for optimization, rollout, and expansion of the Citrix XenApp (formally Citrix Presentation Server) infrastructure to be used during the consolidation of DEA Offices located within Central America and South America. A review of the current DEA environment including verifying the - Citrix Presentation Server Analysis, Design and Build Project documentation will enable DEA to minimize project risk and better leverage existing skill sets and tools to be sued to support of the XenApp-Citrix Presentation Server environment. The contractor will be responsible for developing an Application Virtualization Assessment Document that will include but not be limited to the following key sections: Users and Devices Users: The Users section reviews the profile and activities of the users within the environment, including user patterns, authentication, and common issues from the user standpoint. Client Devices: The Client Devices section reviews the various endpoint devices used to access the enterprise applications. Within this section, areas such as the client operating systems, new client devices, and installation of Citrix clients are discussed. Applications Application Characteristics: The Application Characteristics section reviews characteristics of the applications that will be accessed by users. Various facets of the applications properties are discussed in order to gain a deep understanding of the resources required by users. Application Testing and Installation: The Application Testing and Installation section reviews the processes associated with testing applications for functionality and interoperability, as well as installation. Items discussed include the processes used by the IT staff, installation mechanism, and application packaging/profiling. Application Presentation Application Access: The Application Access section reviews the infrastructure mechanisms that are in place in order to provide users with access to applications. These include components such as Web Interface and remote access. Presentation Server Server Farm: The Presentation Server Server Farm section reviews information such as server farm configuration, feature release/service pack level, Citrix policies, Zone Data Collector, Load Manager, and additional features. In addition, printing is explored as related to type, drivers, and volumes. Platinum Components: The Platinum Components section reviews information related to additional elements of the Platinum edition of Presentation Server Server, including SmartAuditor, Password Manager, EdgeSight for Presentation Server, and EasyCall. Infrastructure Citrix Licensing and Administrative Consoles: The Citrix Licensing and Administrative Consoles section reviews information regarding Citrix licensing, as well as the location of the various administrative consoles, including the Access Management Console, Presentation Server Console, and Licensing Console. Databases: The Databases section reviews the various databases that are used for the Data Store, Resource Manager, Configuration Logging, EdgeSight, Password Manager, and SmartAuditor. In addition, database administration and application back-end databases are discussed. Windows Server and Active Directory: The Windows Server and Active Directory section reviews information such operating system configuration, Terminal Services licensing, server build process, Active Directory structure, Group Policy Objects, logon script(s), user profiles, and user file storage. Network Architecture: The Network Architecture section reviews information such as name resolution, segmentation, TCP ports, NIC/switch configuration, and WANs. Enterprise Storage: The Enterprise Storage section reviews the storage technologies used to store user data and Terminal Services profiles. Server Hardware: The Server Hardware section reviews information such as vendor/model, processors, memory, disk drives, RAID controller, and hardware management software. Operations Systems Monitoring and Management: The Systems Monitoring and Management section reviews information related to the tools used to administratively understand the health of the Citrix-related servers, including Resource Manager, EdgeSight, and Health Monitoring. Testing and Change Control: The Testing and Change Control section reviews information such as the laboratory environment and test processes, as well as tools, documentation requirements, approval processes, and implementation procedures. Support: The Support section reviews information such as administrative permissions, service level agreements (SLAs), support tiers, technical support contracts, and incident tracking. Security: The Security section reviews information such as administrative access, application and server security, network security, remote access security, and anti-virus software. Disaster Recovery: The Disaster Recovery section reviews information such as number and location of the physical data centers, as well as the business continuity plans and resources available as it relates to the Citrix-related components. In addition, the backup/restoration process as related to the Data Store and other databases, as well as user data, is discussed. Training: The Training Environment section reviews information such as end-user training and administrator training and certifications. Building and Testing of the DEA XenApp-Citrix Presentation Server Foreign Environment The contractor will be responsible for: 1. Building of the Test Environment - The contractor will be responsible for building, configuring and making operational the test XenApp-Citrix Presentation Server environment including configuring the servers, databases and authentication services on the servers. 2. Testing of Scripts - The contractor will be responsible for determining application workflows performed by DEA Internal Network users. Plan and create test scripts to validate scalability using EdgeSight for Load Testing or a third-party tool. 3. Testing of Server Scalability - The contractor will be responsible for performing testing and validating of the test data including modifying and re-executing the different test cycles 4. Extrapolating Testing Results - The contractor will be responsible for documenting the test environment and results, including assumptions, procedures, setup, and modifications in order to consolidate and extrapolate test data to provide scalability recommendations 5. Installing and Configuring XenApp-Citrix Presentation Server Environment - The contractor will be responsible for Citrix assisting DEA in creating a XenServer - Citrix Presentation Server environment including required backend resources and necessary network components for the implementation 6. Installing and Configuring EdgeSight Environment - The contractor will be responsible for assisting DEA in creating the Citrix EdgeSight environment including required backend resources and necessary network components for the implementation 7. Installing and Configuring Access Gateway Environment - The contractor will be responsible for assisting DEA in creating the Citrix Access Gateway environment including required backend resources, and necessary network components for the implementation 8. Developing Test Scripts - The contractor will be responsible for determining application workflows performed by DEA Internal Network users. Planning and creating test scripts to validate unit and system testing 9. Testing - The contractor will be responsible for testing and validating the test data including modifying and re-executing of the test cycles when necessary 10. Developing Issues Log - The contractor will be responsible for documenting test environment and results including any issues encountered and the resolution for those issues. For Issues that are not resolved, a work around or next step will be identified and discussed with the project team to determine the appropriate course of action 11. Developing Rollback Plan - The contractor will be responsible for the development of a rollback plan including the identification of goals and objectives, rollback strategy and success criteria. Pilot Implementation The contractor will be responsible for assisting DEA in developing a Pilot Plan for implementing XenApp-Citrix Presentation Server on DEA's internal network. The contractor will be responsible for the identification of goals and objectives, pilot users, rollout strategy, and success criteria. The contractor will be responsible for assisting DEA with the executing the Pilot Plan including installation, configuration, integration and rollout the XenApp-Citrix Presentation Server environment to the pilot user community on DEA's internal network. The contractor will be responsible for tracking and addressing issues encountered during the XenApp-Citrix Presentation Server Pilot including modifying the design and implementation documentation. Production Implementation The contractor will be responsible for assisting DEA in implementing XenApp-Citrix Presentation Server on DEA internal network in Production. The contractor will be responsible for the identification of goals and objectives, pilot users, rollout strategy, and success criteria. The contractor will be responsible for assisting DEA with the executing the production rollout including installation, configuration, integration and rollout the XenApp-Citrix Presentation Server environment to the production user community on DEA's internal network. The contractor will be responsible for tracking and addressing issues encountered during the roll outing of XenApp-Citrix Presentation Server to production on DEA's internal netowrk including modifying the design and implementation documentation. The contractor will be responsible for delivering and explaining all documentation developed during the Pilot and Production rollout of XenApp-Citrix Presentation Server on DEA's internal network to DEA. Provide Activity/Progress Status Reports The Contractor shall submit Activity Reports weekly and Progress Status Reports monthly to the COTR. The Monthly Activity Report shall also reflect the results of regular product reviews and formal product inspections as well as summaries of alternating weekly status review meetings. The Contractor's monthly status report shall incorporate metrics sufficient in scope to permit an objective assessment of Contractor performance relative to work accomplished, schedules, and expenditures.