Claims Automated Recovery System (CARS) SaaS, Hosting, Maintenance and Support Services

This solicitation by the Texas Department of Transportation (TxDOT) seeks a contractor to provide the Claims Automated Recovery System (CARS) as a Software-as-a-Service (SaaS) solution, including hosting, maintenance, and ongoing support services over a four-year period from May 31, 2026, to May 30, 2030, with no option for renewal. The contract is structured around a best-value acquisition approach, where pricing accounts for 70% of the evaluation score and the vendor’s approach to meeting the Statement of Work requirements accounts for the remaining 30%, with no guarantee that the lowest bid will be selected. Responses must be submitted through the TxDOT Procurement Portal using PDF for all documents except pricing schedules, which must be in Excel format, and the total submission size must not exceed 20 MB. The solicitation explicitly requires full compliance with state and federal regulations, including accessibility standards under 1 TAC §213.18(b), cybersecurity training per Government Code §2054.5192, Title VI civil rights, OSHA, UL, FMRC, and NEMA standards, as well as Texas-specific mandates such as the Lone Star Infrastructure Protection Act, which bars entities majority-owned or controlled by China, Iran, North Korea, or Russia from participation. Vendors must also certify compliance with anti-boycott, anti-terrorism, human trafficking, and vaccine passport prohibitions, and submit a VPAT for accessibility, a TX-RAMP Level 2 certification, and a Security Questionnaire if handling sensitive data. A HUB Subcontracting Plan is required if subcontracting is anticipated, and disclosures must be made regarding employment of former TxDOT executives and child support obligations. Delivery is F.O.B. destination, and all goods and services must arrive in new, first-class condition. Invoicing is handled electronically via email and must reference PO-specific remittance details. The contract includes internal TxDOT clauses on severability, contract amendments via purchase order change notices, third-party beneficiaries, and survival of obligations. There is no designated COR, COTR, or PCO listed; primary point of contact is Jason Andrews. No contract value is provided as all pricing fields in the schedule are unpopulated. All changes to the solicitation will be posted on the official website, and respondents must regularly monitor for addenda or FAQs.