Comprehensive Dental Billing Services Operation

The University of North Carolina at Chapel Hill's Adams School of Dentistry is seeking to outsource its dental billing operations through a comprehensive contract designed to manage the entire revenue cycle from start to finish. The contract, with a value ranging from $500,000 to $2 million, aims to engage a professional vendor capable of handling high-volume insurance billing activities, including the submission of approximately 66,645 claims monthly, with gross charges totaling around $2.7 million and payments of about $1.5 million. The scope excludes orthodontic billing and emphasizes the management of denials, accounts receivable, and payer mix across multiple insurance providers. The vendor will be responsible for electronic claim submissions via the North Carolina Electronic Vendor Portal, adhering to state legal requirements such as E-Verify and non-discrimination policies. While the vendor will oversee the bulk of billing functions, a small internal team will remain to supervise write-offs, denials, and patient interactions, ensuring a balanced partnership. The procurement process was initiated with a Request for Proposal issued on October 10, 2025, with a deadline for questions set for October 17, 2025, and proposal submissions due by October 31, 2025. The contract aims to streamline and optimize the dental billing process for multiple clinics within the university’s dental school, leveraging the expertise of a qualified vendor to improve revenue cycle management and ensure compliance with relevant regulations. Vendors interested in participating must be registered with the North Carolina Electronic Vendor Portal and demonstrate the capacity to handle high-volume billing operations, including managing payer relationships and denials, while maintaining internal oversight for specific financial adjustments.