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Comprehensive full-service maintenance/repair plan for Illumina Nova/Seq 6000

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N3239826Q4072Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Naval Medical Research Command is awarding a sole source, firm fixed price contract to Illumina Inc. for a comprehensive full-service maintenance and repair plan for the Illumina NovaSeq 6000 sequencing instrument (S/N A01716 / ECN 108501). The period of performance runs from January 12, 2026, to January 11, 2027, divided into four quarterly support segments. As the original equipment manufacturer, Illumina is designated as the only authorized source capable of providing the required certified technicians and proprietary support. The NovaSeq 6000 Silver Support Plan includes full coverage for OEM parts, labor, and travel, as well as the no-cost replacement of proprietary reagents lost during hardware failure. Key deliverables include one on-site preventative maintenance visit, remote technical support available Monday through Friday from 0600 to 1800, and an on-site response time within two business days of a hardware performance issue. The agreement also covers OEM field modifications, safety inspections, and software updates at no additional cost to the government. Performance will take place at the NMRC-Frederick facility at Fort Detrick, Maryland, with administrative oversight based in Silver Spring, Maryland. The contractor must adhere to strict operational security and information protection guidelines regarding sensitive unclassified information and personally identifiable information. Invoicing and payment requests are to be processed through the Wide Area Work Flow system.

General Info

Illumina Inc. provides sole source maintenance for NovaSeq 6000 from January 2026-2027.

Agency

Department Of Defense → Naval Medical Research Center

Contract Value

$145,552

NAICS

811210 - Electronic and Precision Equipment Repair and Maintenance

Place of Performance

Silver Spring, MD, 20910, USA

Set-Aside

NONE

Awardee

ILLUMINA, INC.

Award Issued Date

Documents

2

Justification and Approval for Illumina NovaSeq 6000 Service Agreement

PDF, High priority: read this first4 pages · justification-and-authorization
High

Solicitation N3239826Q4072 Maintenance/Repair Plan for Illumina NovaSeq 6000

PDF, High priority: read this first28 pages · rfq
High

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

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Organization & Contact Information

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AgencyDepartment Of Defense → Naval Medical Research Center
Contacts2 people available
OfficeSILVER SPRING, MD, 20910-7500, USA
Organization / AgencyDepartment Of Defense → Naval Medical Research Center
Office AddressSILVER SPRING, MD, 20910-7500, USA
Contacts
Deborah Sharpe
contact@example.gov
+1 (555) 000-0000
Stephanie Gray
contact@example.gov
+1 (555) 000-0000

Full Description

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The United States Department of the Naval Medical Research Command (NMRC) intends to award a sole source contract to, Illumina Inc., San Diego, CA. 92122. This notice is not a request for competitive proposals however If interested Government shall consider all responses.  

 


Comprehensive full-service maintenance/repair plan for Illumina NovaSeq 6000, S/N A01716 1. CAT#:20019988 NovaSeq 6000 Silver Support Plan (for S/N A01716 / ECN 108501),QTY-1/EA. 2. CAT#: 20019988NovaSeq 6000 Silver Support Plan (for S/N A01716 / ECN 108501),QTY-1/EA. 3. CAT#: 20019988 NovaSeq6000 Silver Support Plan (for S/N A01716 / ECN 108501),QTY-1/EA. 4. CAT#: 20019988 NovaSeq 6000 SilverSupport Plan (for S/N A01716 / ECN 108501), QTY-1/EA.


One year support plan must include at a minimum:
• Full coverage for OEM parts and labor/travel for OEM certified and authorized service technicians.
• No-cost replacement of proprietary reagents lost upon hardware failure.
• One on-site preventative maintenance (PM) visit done IAW OEM standards/requirements by OEM certified and authorized service technician(s).
• Remote technical support from OEM certified and authorized service technician(s). This support must be available for a minimum of 0600 – 1800, Monday – Friday.
• On-site response by OEM certified and authorized service technician(s) within two business days of an issue with the hardware’s performance.
• Control software and hardware updates IAW OEM standards/requirements.
• On-site applications support and remote monitoring.
• Discounts on advanced training for laboratory/operator personnel.

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