Conferencing and Operator Assisted Services (COAS)

REQUEST FOR PROPOSAL (RFP) (Reference # P2P 105809) Amendment 006 July 10, 2023 1. In accordance with Canada’s rights in section 1.11 of SSC’s Standard Instructions version 1.4, Canada will shortly exercise its right to cancel P2P 105809 Request for Proposals (RFP) for Conferencing and Operator Assisted (the “Solicitation”). Following the cancellation, the Solicitation will be reissued with some changes. Bidders are requested to hold any questions until the Solicitation is cancelled and reissued under P2P 105809/B Amendment 005 June 30, 2023 1. SSC has received a number of questions that may impact the solicitation. It is expected that answers will be published the week of July 10, 2023 and consideration for an extension will be given depending on the impact of the answer. Amendment 004 June 12, 2023 1. To answer bidders’ questions; 2. SSC initiated: SSC grant an extension to the pre-bid closing date from June 14, 2023 to June 28, 2023. Amendment 003 June 8, 2023 1. Modification of the closing date from June 28, 2023 to July 31, 2023. Amendment 002 June 1, 2023 1. To answer bidders’ questions; and 2. SSC is attaching the forms and Annex G in native format for ease of completion. Amendment 001 May 22, 2023 1. Modification of the closing date from June 21, 2023 to June 28, 2023. Requirement Canada has a requirement for the provision of Conferencing and Operator Assisted Services (COAS) which consists of a cloud-based conferencing application platform for audio/web conferencing, operator-assisted audio conferencing and a web-based service portal for Shared Services Canada (the "Client"). The contract period for any resulting Conferencing & Operator Assisted Services (COAS) contract is intended to be 4 years, plus 6 option periods of one year each. RFP Closing Date July 31, 2023 @ 2:00PM Eastern Standard Time (EST) RFP RESPONSE SUBMISSION In order to submit a response to this RFP, Bidders must follow the instructions in the RFP which would be accessible as detailed below. The Bidders may contact the Contracting Authority if they have any issues in the accessibility of the RFP document at the following email address: eric.vanasse@ssc-spc.gc.ca Bidders must email their response to the Contracting Authority, eric.vanasse@ssc-spc.gc.ca. TRADE AGREEMENTS The following trade agreements apply to this procurement process: Canadian Free Trade Agreement (CFTA) Canada-Korea Free Trade Agreement World Trade Organization Agreement on Government Procurement Canada-Chile Free Trade Agreement Canada-Colombia Free Trade Agreement Canada-Peru Free Trade Agreement Canada-Panama Free Trade Agreement Canada-Honduras Free Trade Agreement Canada-Ukraine Free Trade Agreement Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) Canada-European Union Comprehensive Economic and Trade Agreement (CETA) SECURITY REQUIREMENTS There are security requirements associated with this requirement: Contract Security Program – Security Requirements Check List (SRCL) Supply Chain Security Information (SCI Assessment) Cloud Service Provider Information Technology Security (CSP ITS) Assessment