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Communication Services for Inmates at Pierce County Jail and Juvenile Detention Center

Active
2026-RFP-160State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Pierce County Sheriff's Office is seeking a single prime contractor to provide a comprehensive, turnkey inmate communication system for the Pierce County Jail and the Juvenile Detention Center at Remann Hall. The scope of work includes the implementation and operation of inmate telephony supporting collect, prepaid, and debit calling, a secure video visitation platform, and the provision of secure tablets and kiosks. These systems must integrate seamlessly with the Jail Management System (JMS) and the Legal Information Network Exchange (LINX) while adhering to ADA and FCC standards. The contractor is responsible for providing tamper-resistant hardware and ensuring all personal calls are recorded in real time, excluding authorized legal communications. The contract is anticipated to begin in early 2027 for an initial one-year term, with the County reserving the option to extend for four additional 12-month terms through 2032. Proposers must meet strict eligibility requirements, including providing a Washington State Unified Business Identification number and passing comprehensive background checks for all on-site personnel. Mandatory site visits were scheduled for October 13, 2026, with a final proposal submission deadline extended to November 4, 2026, via the OpenGov eProcurement Portal. Evaluation will be based on a points-based system covering general system requirements and digital platform capabilities, with potential for additional points through interviews.

General Info

Prime contractor for turnkey inmate communication systems at Pierce County facilities through 2032.

Agency

Washington → Sheriff

NAICS

517810 - All Other Telecommunications

Place of Performance

WA, USA

Set-Aside

NONE

Documents

9

2025-RFP-090 Prevailing Wage Compliance

DOCX, High priority: read this first6 pages · wage-determination
High

2026-RFP-160 Communication Services for Inmates

PDF, High priority: read this first40 pages · rfp
High

2026 RFP160: Communication Services for Inmates at Pierce County Jail and Juvenile Detention Center

PDF, High priority: read this first39 pages · rfp
High

2026-RFP-160: Communication Services for Inmates at Pierce County Jail and Juvenile Detention Center

PDF, High priority: read this firstrfp
High

2026-RFP-160: Communication Services for Inmates at Pierce County Jail and Juvenile Detention Center

PDF, High priority: read this firstrfp
High

Communication Services for Inmates at Pierce County Jail and Juvenile Detention Center (2026-RFP-160)

PDF, High priority: read this firstrfp
High

PC Jail Housing Outline (10-14-26)

PDF, High priority: read this firstspecifications
High

Pierce County Service Agreement Sample

PDF, High priority: read this first30 pages · contract-document
High

PREA Agreement - Juvenile Detention Center Visit

DOCX, Low prioritycontract-document
Low

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Timeline

4 updates
PhaseSolicitation
Posted

Solicitation

Deadline changed

Response deadline changed from Oct 2, 2026 to Oct 14, 2026.

Deadline changed

Response deadline changed from Oct 14, 2026 to Oct 26, 2026.

Deadline changed

Response deadline changed from Oct 26, 2026 to Nov 5, 2026.

Notice updated

The notice description changed.

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyWashington → Sheriff
Contacts1 person available
OfficeTacoma, WA, 98402, USA
Organization / AgencyWashington → Sheriff
Office AddressTacoma, WA, 98402, USA
Contacts
Kimberly SmithProcurement and Contract Specialist 2
contact@example.gov
+1 (555) 000-0000

Interested Companies (30)

ThreepbxOld Tappan, NJ
Smart Communications HoldingSeminole, FL
ConstructConnectCincinnati, OH

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Full Description

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The Pierce County Sheriff's Office (PCSO) manages the Pierce County Jail facilities and Pierce County Juvenile Court manages the Juvenile Detention Center. There are currently 275 inmate telephones in the Pierce County jail system, distributed across three facilities all within Tacoma: Pierce County Corrections Facility, the New Jail at 701 Nollmeyer Lane, and the Juvenile Detention Center Facility at Remann Hall. They are distributed as follows: 64 Assigned Counsel ring-down phones (connected to analog ports on the County PBX (Private Branch Exchange) servicing the Pierce County Corrections facility. 62 phones (31 booths) in the Main Jail visiting area. 16 telephones in the juvenile facility. The average daily population for 2025 in the Pierce County Corrections Facility and the New Jail was approximately 900 inmates who have access to telephones from 8:00 A.M. to 10 P.M. daily. Some housing units have 24-hour usage, except during meal periods, and shift changes or lockdowns. The average daily population for 2024 at the Juvenile Detention Center was 27, and for 2025 the average daily population was 25. Juvenile detainees have access to telephones between 8:30 A.M. and 10 P.M., except for scheduled lockdown times where staff are on break or emergency lockdowns.
Addendum #1: The timeline for this project has been extended while the Sheriff's Office determines a date and time for the mandatory site visit. Please use the See What Changed link to view all the changes made by this addendum.
Official Notice #1: Site Walk Information TBD : The information for the site walk regarding this project will be released soon. Please look for an email notification via OpenGov for the date and time.
Addendum #2: Section 3.5: Optional has been omitted from the title of the question Section 4.3, Questions #23, #24 have had their point values updated to match the Questionnaire section. use the See What Changed link to view all the changes made by this addendum.
Addendum #3: Section 3.4 has been removed as a duplication. Please use the See What Changed link to view all the changes made by this addendum.
Addendum #4: The submission deadline has been extended to October 14th, 2026 at 4:00pm PST to grant time for the site-walk(s) and remaining questions to be answered. Please be sure to check for updates on the time and date of the site walk(s). Please use the See What Changed link to view all the changes made by this addendum.
Addendum #5: Vendors are asked to participate in the mandatory site-walk being held at the Pierce County Jail, and the optional site-walk at the Juvenile Detention Center (Remann Hall). The site-walks have been scheduled for October 13th, 2026. 1) Pierce County Jail: 9:00am-11:00am PST 2) Pierce County Juvenile Detention Center (Remann Hall): 12:45pm-1:15pm PST The following conditions MUST be met: -Each vendor is allowed to send a maximum of 2 (two) representatives for the tour. -Company representatives need to provide government issued photo ID to obtain a visitor badge. -Representatives will go through metal detectors at all sites.  -Safe storage will be provided for use during the tour, as cell phones, briefcases, or handbags are prohibited in the jail. -Clipboards and note pads are acceptable items to bring and carry with you for information taking. -Photographs and audio recording are prohibited inside the facilities. - For vendors visiting Juvenile Detention Center: To comply with federal requirements, have company representatives complete Attachment C - PREA Agreement form, prior to the site-walk and email to contact@example.gov by October 12th, 2026. Site Address/Parking Information-- 1) Pierce County Jail: 910 Tacoma Ave South - Meet in the Lobby on the 4th floor & have government-issued photo ID ready to present. -Paid parking is available: a) The Blue lot at 712 Nollmeyer Ln, Tacoma, WA 98402 b) The Green lot at 700 S. 11th St, Tacoma, WA 98402 c) Metered street parking near the facility 2) Juvenile Detention Center (Remann Hall): 5501 6th Ave Tacoma, WA 98406, Court Lobby -Meet at Central Control Lobby A and have government-issued photo ID ready to present to obtain a visitor badge -Free parking is available in the adjacent lot Please use the See What Changed link to view all the changes made by this addendum.
Addendum #6: Attachment D provides the current housing outline that identifies the number of beds (or capacity) in each unit. This can directly address question 10 but also be used by the bidders to help respond appropriately.
Addendum #7: To grant time for responses to vendor questions, the project submission has been extended to November 4th, 2026 at 4:00PM PST . Please use the See What Changed link to view all the changes made by this addendum.

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