Consumer Response Center Support and Customer Relationship Management Technology Integration Support

The Consumer Financial Protection Bureau (CFPB) plans to award a sole source contract to General Dynamics Technology, Inc. for support services related to the Consumer Response Center and the integration of Customer Relationship Management (CRM) technology. The contract will include a 90-day base period with three additional 30-day option periods, and will be procured on a Time & Materials basis. This procurement will be conducted under a sole source justification according to federal acquisition regulations, without a formal solicitation. Although no solicitation documents are currently available, interested parties who believe they are capable of fulfilling the requirement are invited to submit statements of capability to the designated contracting officer. The contract will be performed in Washington, DC, and focuses on providing operational and technical support to enhance CFPB’s consumer response and CRM integration efforts. The agency has emphasized that they will not compensate for any information submitted and will use such information solely to determine if a competitive acquisition is warranted. The point of contact for this procurement is Contracting Officer Catherine Palmer, who can be reached via email or phone for further communications related to the opportunity.