Contact Center Staffing and Training Services

The contract seeks qualified vendors to recruit, train, and manage U.S. citizen contact center representatives to support the U.S. Census Bureau in assisting the public with census questionnaire completion through voice, chat, and email channels. This includes providing surge staffing capabilities to handle increased call and message volumes during peak periods, ensuring timely and accurate customer support throughout the census operation. All representatives must be U.S. citizens and capable of delivering high-quality service across multiple communication platforms in a fast-paced environment. Performance is centered in Suitland, Maryland, with a 20746 zip code designation, and the work is classified under NAICS code 561422 for call center services. The contract is structured as a subcontract under the Department of Commerce, and proposals must be submitted by May 15, 2026, at 8:00 PM ET. The opportunity is open to eligible subcontractors responding to the U.S. Census Bureau’s broader needs, with no set-aside designation specified. All selected contractors will be expected to maintain strict compliance with federal data handling standards and service level requirements to ensure the integrity and success of the census outreach effort.