Contact Center Staffing and Training Services

This contract involves providing comprehensive staffing and training services for contact center representatives who will assist with census questionnaire support via voice, chat, and email channels. The contractor is responsible for recruiting, training, and managing U.S. citizen customer service representatives, ensuring adequate personnel coverage, including surge staffing during peak periods to handle increased demand. The work will be performed primarily in Suitland, Maryland, supporting the U.S. Census Bureau under the Department of Commerce. The contract emphasizes the need for skilled workforce management tailored to census operations, focusing on effective communication and customer assistance. With a response deadline set shortly after the contract posting in early May 2026, the opportunity falls under the NAICS code 561422, which pertains to contact center services. This subcontract opportunity highlights the importance of staffing flexibility and robust training processes to meet the dynamic requirements of the census questionnaire assistance program.