This Government Contract opportunity from Texas was posted on June 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support and Help Desk Services

Closed

State & Local

Submission Closed07/06/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

Federal

Multilingual Help Desk and Outreach ServicesThe Multilingual Help Desk and Outreach Services subcontract, issued by the USCIS Contracting Office under the Department of Homeland Security, involves the operation of a communication hub for prime contractors working on family reunification projects. The selected provider must manage a Help Desk using approved scripts and FAQs while conducting broad outreach via phone, email, text, and letter. A critical requirement is the possession of call center infrastructure capable of international reach and the ability to strictly avoid providing legal advice. Performance of this contract takes place in Washington and requires rigorous documentation, including detailed communication logs and screenshots for DHS review. The provider is responsible for delivering daily activity updates and comprehensive monthly Help Desk reports. Interested parties should note the response deadline of November 11, 2026, for this opportunity categorized under NAICS code 561422.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

EV Network Customer Support ServicesThe EV Network Customer Support Services subcontract involves providing customer-facing call management and technical support for prime contractors working on British Columbia Hydro and Power Authority EV network projects. The selected provider will be responsible for managing customer inquiries and resolving issues through CRM and ticketing systems to maintain high customer experience standards and ensure a seamless user journey. This engagement focuses on the delivery of ongoing annual customer support services within Canada. Interested parties must note that the response deadline for this opportunity is December 1, 2026.

British Columbia Hydro and Power Authority

POSTED

DEADLINE

Outbound Calling & Proactive OutreachThis subcontract opportunity with the Oklahoma Insurance Department involves performing proactive outbound calling campaigns to support prime contractors on State-Based Exchange Contact Center projects. The selected provider will execute outreach for Marketplace initiatives and consumer reminders utilizing campaign management software and outbound dialers. The scope of work requires strict adherence to TCPA compliance and the delivery of comprehensive contact rate reporting upon the completion of outreach campaigns. Interested parties should note the response deadline of November 19, 2026, for this project categorized under NAICS code 561422.

Oklahoma Insurance Department

POSTED

DEADLINE

Workforce Staffing & Operational ManagementThis subcontract for the Oklahoma Insurance Department focuses on Workforce Staffing and Operational Management to support State-Based Exchange Contact Center projects. The selected provider will be responsible for the end-to-end management of the customer service representative workforce, including recruiting, onboarding, training, and ongoing management. Key operational requirements include utilizing workforce management and quality monitoring tools for forecasting and scheduling to ensure a fully staffed environment that consistently meets defined service level agreements. Due to the nature of the work, the contractor must possess specific experience in healthcare or Marketplace programs to effectively scale staffing levels during seasonal peaks. Interested parties should note that the response deadline for this opportunity is November 19, 2026.

Oklahoma Insurance Department

POSTED

DEADLINE

RFP for State Based Exchange Contact Center

Solicitation # EV00000990

The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center to support the Oklahoma Health Insurance Marketplace starting in Plan Year 2028. The selected supplier will provide a centralized source of consumer assistance, including frontline support for Marketplace inquiries, account and application assistance, and inbound mail and document processing. The service model requires a sophisticated routing system to ensure inquiries are handled by personnel with the appropriate skills and authority, with capabilities for direct resolution, case management, and escalation. The initial contract term runs through December 31, 2027, with four optional one-year renewals extending the potential performance period to December 31, 2031. Award will be based on best value, determined through a multi-stage evaluation of mandatory qualifications, technical and operational responses, references, and cost. Bidders must demonstrate specific experience in CCaaS and healthcare or government contact centers, and must adhere to strict security and compliance standards, including MARS-E/ARC-AMPE compliance and annual SOC 2 Type II certifications. The technical scope encompasses CRM and IVR integration, ADA and WCAG accessibility compliance, and the designation of a dedicated Security Officer. Proposals must be submitted via the Oklahoma Supplier Portal and include a detailed cost proposal covering implementation and ongoing maintenance, as well as a technical narrative limited to 40 pages.

Oklahoma Insurance Department

POSTED

DEADLINE

Payee Enrollment and Digital Literacy SupportThis subcontract for the New York State Insurance Fund focuses on managing payee enrollment and providing digital literacy support for prime contractors. The selected provider will be responsible for developing enrollment workflows, creating instructional materials, and operating a help desk to assist non-technical users. To ensure successful user adoption, the project will utilize CRM and ticketing systems, and all digital deliverables must strictly adhere to ADA compliance standards. The primary objective is to establish a fully enrolled payee base and a functional support mechanism for end users. Interested parties should note that the response deadline is November 18, 2026, and the project falls under NAICS code 561422.

POSTED

DEADLINE

Contact Center Operational ManagementThe Contact Center Operational Management subcontract, issued by the Navsup Flt Logistics Ctr Norfolk under the Department of Defense, focuses on providing management, staffing, and quality oversight for prime contractors supporting Department of the Navy contact center projects. The scope of work includes managing personnel schedules, monitoring performance metrics, and ensuring strict adherence to the Performance Work Statement, specifically regarding the operational oversight of the HRBCC. This 8(a) set-aside opportunity requires a provider with proven experience in high-volume government contact centers and mandatory DCSA/NISS Facilities Clearance. Key deliverables include the production of management reports and comprehensive staffing plans. The work is to be performed in Portsmouth, Virginia, with a response deadline set for November 2, 2027.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Customer Support & Eligibility Call CenterThis subcontract opportunity with GRTC involves providing comprehensive call center operations to support mobility network projects. The selected provider will be responsible for managing customer support, handling reservation intake, and performing eligibility verification for CARE Plus and CARE On-Demand services. Key operational tasks include managing customer inquiries and logging trips using IVR and CRM systems to ensure efficient service delivery. Due to the nature of the eligibility verification process, the contractor must maintain strict HIPAA compliance when handling medical data. The primary deliverables include managed call center operations and the provision of verified eligibility logs. Interested parties should note the response deadline of November 10, 2026, for this project categorized under NAICS code 561422.

POSTED

DEADLINE

Solicitation # N69199HRBCCFY272

The Department of the Navy (DON) is seeking a contractor to establish and operate the Civilian Human Resources Benefits Contact Center (HRBCC), a dedicated single-service center providing technical guidance and support to current, separated, and prospective Navy civilian employees worldwide. This Firm-Fixed-Price commercial contract, set aside for 8(a) small businesses under NAICS 561422, requires the provision of all personnel and management necessary to advise employees on federal benefit programs, including FEHB, FEGLI, TSP, FEDVIP, FSAFEDS, and FLTCIP, as well as retirement support via the Online Retirement Application. The center will operate Monday through Friday from 7:30 AM to 7:30 PM ET, with extended hours during the final three business days of open season. Key personnel requirements include a Contact Center Manager, Lead Functional Assistant, and Computer Specialist, with strict limitations on substitutions during the first 120 days of performance. The contractor must adhere to rigorous security and compliance standards, including DFARS 252.204-7012 for safeguarding Controlled Unclassified Information, providing a secure document upload portal, and ensuring ADA compliance through toll-free TTY/TDD capabilities. Performance will be measured via a Quality Assurance Surveillance Plan (QASP) utilizing AI-assisted scoring for 100% of inbound calls. Interested respondents must provide capability statements, relevant past performance from the last five years, and verification of their facilities clearance level or DCSA NISS status.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

RFP for 2026 511 and Express Lanes Operational Services

Solicitation # RFP-29241

The Metropolitan Transportation Commission (MTC) is soliciting proposals for an Operational Services Contractor to provide staffing and management for the 511 and Express Lanes Operations Centers. The selected contractor will be responsible for real-time operations, ensuring staffing coverage during normal and emergency conditions, and coordinating with Caltrans District 4, the California Highway Patrol, and local transit agencies. The contract is anticipated to start on April 1, 2027, with full operational assumption by June 15, 2027, and a completion date of June 30, 2030, with the possibility of four additional one-year extensions. All services and the handling of personally identifiable information must be performed by personnel physically located within the United States. The total budget for the project is approximately 13,677,500 dollars. Award selection is based on a weighted evaluation of the proposer's approach, quality of response, and price, which accounts for 25 percent of the score. Key requirements include the provision of performance and payment bonds from sureties with a Best Guide Rating of A-7 or better, compliance with the California Information Practices Act, and adherence to federal regulations such as the Davis-Bacon Act and Buy America certifications. Payment will be processed on a monthly basis with a 5 percent retainage withheld until all services are completed and accepted by the MTC Project Manager.

Metropolitan Transportation Commission

POSTED

DEADLINE

Contact Center and Outreach ServicesThe Contact Center and Outreach Services subcontract, issued by the Department of Homeland Security under the Mitigation SECTION(MIT60), focuses on providing customer care and stakeholder engagement for prime contractors working on FEMA NFIP projects. Based in Washington, the scope of work involves operating a contact center utilizing CRM and telephony systems, managing stakeholder communications, and executing public outreach programs. The contractor is responsible for delivering managed contact center operations and detailed outreach campaign reports. Due to the nature of the data involved, strict adherence to PII and Privacy Act compliance is required for the handling of sensitive information. Interested parties should note that the response deadline for this opportunity is December 10, 2026, and the work falls under NAICS code 561422.

Mitigation SECTION(MIT60)

POSTED

DEADLINE

Member Support Call Center ServicesThis subcontract opportunity is for Member Support Call Center Services supporting prime contractors for the Texas Department of State Health Services HIV medication programs. The selected provider will be responsible for managing inquiries related to program eligibility, medication costs, and payment status. Key deliverables include the provision of comprehensive member support services and the maintenance of detailed call logs and performance metrics. To ensure operational security and regulatory adherence, the contractor must maintain strict HIPAA compliance and follow all established Data Use Agreements. Technical requirements include the utilization of CRM and telephony systems to manage communications effectively. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 19, 2026.

Department of State Health Services

POSTED

9 days ago

DEADLINE

in 20 days

AI Contract Overview

The contract involves providing comprehensive customer support and help desk services for taxpayers and county staff, utilizing multiple communication channels including phone, email, and online platforms. The service is structured to meet service level agreements (SLAs) that ensure timely response times and effective resolution tracking. Additionally, the support must accommodate multilingual capabilities to serve a diverse customer base. Issued by Hays County, Texas, this subcontract falls under NAICS code 561422, which pertains to customer support services. The solicitation was posted on June 11, 2026, with a response deadline of July 6, 2026. Although detailed location and contact information are not specified, the contract emphasizes reliable, efficient, and accessible customer assistance tailored to the needs of county taxpayers and staff.

General Info

Provide multilingual customer support for Hays County taxpayers and staff via phone, email, online.

Agency

Texas → HAYS COUNTY

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 2026-P16.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 2026-P16 Tax Assessor-Collector, Credit Card Processing Services

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJun 11

subcontract

Response DeadlineJul 6

Deadline has passed

Submission Closed

07/06/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → HAYS COUNTY

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → HAYS COUNTY

Office AddressN/A

ContactsNo contact information available

Full Description

Provide customer support for taxpayers and county staff via phone, email, and online channels with SLA-backed response times, resolution tracking, and multilingual capabilities.

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