This Government Contract opportunity from Texas was posted on June 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support and Help Desk Services

Closed

State & Local

Submission Closed07/06/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

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Solicitation # DOC844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

The contract involves providing comprehensive customer support and help desk services for taxpayers and county staff, utilizing multiple communication channels including phone, email, and online platforms. The service is structured to meet service level agreements (SLAs) that ensure timely response times and effective resolution tracking. Additionally, the support must accommodate multilingual capabilities to serve a diverse customer base. Issued by Hays County, Texas, this subcontract falls under NAICS code 561422, which pertains to customer support services. The solicitation was posted on June 11, 2026, with a response deadline of July 6, 2026. Although detailed location and contact information are not specified, the contract emphasizes reliable, efficient, and accessible customer assistance tailored to the needs of county taxpayers and staff.

General Info

Provide multilingual customer support for Hays County taxpayers and staff via phone, email, online.

Agency

Texas → HAYS COUNTY

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 2026-P16.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 2026-P16 Tax Assessor-Collector, Credit Card Processing Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 11

subcontract

Response DeadlineJul 6

Deadline has passed

Submission Closed

07/06/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → HAYS COUNTY

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → HAYS COUNTY

Office AddressN/A

ContactsNo contact information available

Full Description

Provide customer support for taxpayers and county staff via phone, email, and online channels with SLA-backed response times, resolution tracking, and multilingual capabilities.

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