This Government Contract opportunity from Maryland was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Contact Center Technology and Support Services

Closed

State & Local

Submission Closed06/30/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

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Noridian Healthcare Solutions, LLC

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PA031-26, Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solut

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Gwinnett County Government

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DEADLINE

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DEADLINE

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IT Infrastructure Architecture & Change Management

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AI System Implementation and Engineering Services

South Dakota State Government

POSTED

DEADLINE

RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

South Dakota State Government

POSTED

DEADLINE

Program Implementation and Training Specialist

POSTED

DEADLINE

Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

about 21 hours ago

DEADLINE

in 20 days

AI Contract Overview

Towson University is seeking subcontractors to provide comprehensive contact center technology and support services, including the implementation and ongoing maintenance of call routing systems, integration with customer relationship management platforms, and deployment of agent desktop tools designed to enhance operational efficiency and service quality. The solicitation, posted on June 25, 2026, requires responses by June 30, 2026, and falls under NAICS code 541512, indicating it is targeted toward custom computer programming services. This subcontract opportunity is open to qualified vendors capable of delivering end-to-end contact center solutions, with performance expected to support the university’s customer service infrastructure. While specific location details are not provided, the work will serve Maryland-based operations, and interested parties must submit proposals through the designated state procurement portal by the stated deadline.

General Info

Towson University seeks subcontractor for contact center tech and support services by June 30, 2026.

Agency

Maryland → Towson University

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM057664.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TU-2641 - Cisco ELA & Equipment

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 25

subcontract

Response DeadlineJun 30

Deadline has passed

Submission Closed

06/30/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyMaryland → Towson University

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland → Towson University

Office AddressN/A

ContactsNo contact information available

Full Description

Implementation and support of contact center solutions including call routing, CRM integration, and agent desktop tools.

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