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This Sources Sought opportunity was posted on May 8, 2013. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Contractor Support Joint Operations Command Center

Closed
RTCP4143Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
Federal
Cyber Security Engineering and Risk Management Framework Support
Solicitation # W91CRB-26-B-A006
Solicitation W91CRB-26-B-A006 is a Firm-Fixed-Price commercial services contract issued by the Army Contracting Command at Aberdeen Proving Ground, Maryland. The requirement is for Cybersecurity Engineering and Department of Defense Risk Management Framework (RMF) Support Services to maintain Authority to Operate (ATO) compliance at the Aberdeen Test Center. The contract is a 100% 8(a) set-aside, though some draft documents also reference Women-Owned Small Business (WOSB) and HUBZone preferences. The period of performance spans from November 23, 2026, to November 22, 2031, consisting of a base year and four option years, with an additional six-month extension option. The scope of work requires the contractor to provide all personnel, equipment, and non-personal services necessary for cybersecurity engineering, including labor for base and surge requirements totaling 4,080 hours per year. Key personnel requirements include a Senior IT Systems Solutions Architect/Contract Manager. Security requirements are stringent, requiring an active Secret Facility Security Clearance (FCL) at the time of bid submission, with specific positions requiring Top Secret clearances and access to SIPRNet and Special Access Programs (SAP). Award will be made to the lowest-priced, responsive, and responsible bidder based on a pass/fail responsiveness evaluation. Bidders must provide valid proof of facility clearance, personnel certifications compliant with DoDM 8140.03, and resumes for key labor categories. Bids are due electronically by November 5, 2026, and must be submitted as a single volume containing administrative documents, a completed pricing schedule, and security compliance documentation. Performance will be monitored via a Quality Assurance Surveillance Plan (QASP) and deliverables will be tracked through a Contract Data Requirements List (CDRL).
W6QK Acc-Apg

POSTED

about 22 hours ago

DEADLINE

in 15 days

General Info

Agency

N/A

NAICS

541519 - Other Computer Related Services

Place of Performance

2385 Chamblee Tucker Road, Chamblee, GA, 30341-3446, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PhaseClosed
Response Deadline

Deadline has passed

Posted

Sources Sought

Submission Closed

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Organization & Contact Information

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AgencyN/A
Contacts1 person available
OfficeN/A
Organization / Agency
N/A
Office AddressN/A
Contacts
Mary MuddContracting Officer

Full Description

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The IRS Joint Operations Center (JOC) provides service support, operational support and technology system support for the Operating Divisions and functional Organizations to achieve their mission's goals and service levels to their customers. The JOC is the enterprise Hub for ensuring the service levels for telephone, correspondence and electronic media are being met. Critical to the mission of the JOC is the current contractor support that is being provided in a staff augmentation role to the JOC. Contractors are currently providing support in all major operational support areas of the JOC. Contractor support services in meeting the JOC mission include but are not limited to the following complexities: - Routing/scripting of over 120+/- million calls annually - extensive institutional knowledge and programming skill sets. No IRS personnel to support. - Work force planning/staffing to support the forecast of 120+/- million calls per year and scheduling 9,000+/- agents across multiple contact centers to meet mission service levels - Providing project management support to major system upgrades, security, executive dashboards and new system implementations Enterprise reporting all of call processing from initial call to distribution Executive reporting of key performance indicators relative to call demand, handle times, volumes, level of service, etc. - Front end web development and backend database administration support to ensure Enterprise Reporting Portal is processed daily and system uptime is critical. Extensive Institutional knowledge and IT programming skill sets. No IRS personnel to support. - Intraday monitoring and staffing of over 9000 call center telephone representatives - Daily tactical operations dependent on support - Intraday monitoring of all enterprise systems 24x7- Daily tactical operations dependent on support - Data analysis of telephone metrics - System engineering, design, and support functions - Change management processing, governance, and oversight

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