This Combined Synopsis/Solicitation opportunity from Library Of Congress was posted on July 29, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Counterpoint Business Entities Configuration and Migration

Closed

030ADV22Q0215Federal

Submission Closed08/08/2022, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Organizational Analytics Platform RFP

Solicitation # 8559

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Solicitation # FC0003905

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CCaaS Technology ProviderThis subcontract opportunity with the Oklahoma Insurance Department seeks a CCaaS Technology Provider to supply and maintain a cloud-based contact center platform for State-Based Exchange projects. The selected provider will deliver a scalable environment featuring Automatic Call Distribution, Interactive Voice Response, telephony services, queue management, callbacks, and various digital channels to support prime contractors. To ensure security and regulatory adherence, the provider must maintain HIPAA compliance and hold either FedRAMP or StateRAMP certifications. Interested parties should note that the response deadline is November 19, 2026, and the project falls under NAICS code 518210.

Oklahoma Insurance Department

POSTED

1 day ago

DEADLINE

in 23 days

General Info

Agency

Library Of Congress → Contracts Services

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Washington, DC, 20024, USA

Set-Aside

NONE

Documents

030ADV22Q0215+Amendment+0002.pdf

030ADV22Q0215+FINAL.pdf

Attachment+J1+-+Questions+and+Answers.pdf

Brand+Name+Justification_Redacted.pdf

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

2 updates

PhaseClosed

PostedJul 19

Combined Synopsis

Notice updatedJul 25

The notice description changed.

Notice updatedJul 29

Response deadline changed from Aug 2, 2022 to Aug 8, 2022. The notice description changed.

Response DeadlineAug 8

Deadline has passed

Submission Closed

08/08/2022, 09:00:00 PM UTC

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Organization & Contact Information

AgencyLibrary Of Congress → Contracts Services

Contacts2 people available

OfficeWashington, DC, 20540, USA

Organization / AgencyLibrary Of Congress → Contracts Services

Office AddressWashington, DC, 20540, USA

Contacts

Brian D. Curl

contact@example.gov

+1 (555) 000-0000

James Robinson

contact@example.gov

Full Description

Amendment 2: The purpose of this amendment is to extend the deadline of quote submissions to 08/08/2022 at 5PM Eastern. This amendment also answers questions submitted by prospective offerors. - - - Amendment 1: All offerors shall follow the directions laid out in Section L. An offeror may submit multiple quotes to comply with the solicitation, and the latest quote provided shall supercede the others (if multiple quotes are submitted). - - - This is a public synopsis/solicitation being released under the authorit of FAR 13 / 13.5. The Library of Congress (Library), Office of Business Enterprises (BE) is responsible for developing and enhancing the Library's fee-based services to the public by providing strategically targeted products and services. These products and services support the Library's core mission and facilitate public access to its collections. The support services provided by BE are cost-recovery activities, where revenues are expected to fund operational costs as well as the cost of future growth and unforeseen circumstances. This legislative requirement to recover costs places a premium on efficient business practices, establishing economies of scale, and reducing unnecessary and redundant costs. BE has three core business entities that function separately: - Catalog Distribution Services (CDS) - Provides subscription based web services for catalogers and facilities distribution of the Library's Machine-Readable Cataloging (MARC) data. - Duplication Services (DS) - Provides made-to-order replication of Library collection items. - Retail Services (Retail) - Operates onsite gift shop and e-commerce site to sell gift products. BE is seeking to leverage the Counterpoint system, which was initially procured for Retail operations, to manage its other business entities- Catalog Distribution Services and Duplication Services. The Contractor shall configure two distinct business entities within BEs existing Counterpoint system. Each business entity shall be configured to enable its own customer database, product database, order history and business reporting. Existing data shall be migrated from BEs Microsoft Dynamics AX R3 application in an excel format report. BE plans to migrate its existing product database. The product database for Cataloging Distribution Services (CDS) is comprised of 25 services. The product database for Duplication Services (DS) is comprised of approximately 150 services. The CDS product database only contains non-physical assets. The DS product database contains a combination of physical and non-physical assets. DS creates assets on demand and they are shipped immediately. Neither business entity maintains physical inventory. The existing customer databases shall be migrated for CDS and DS with approximately 5,000 records combined. Existing sales records shall be migrated for both entities. DS sales data shall include sales quotes and sales orders for the last 18 months activity. CDS sales records shall include orders from the last 24 months. Additionally, business analytics functionality and reporting is required to enable budgeting and management planning. See attached solicitation for more details. Offers in response to this solicitation are due no later than 8/2/2022 at 5PM ET (changed in Amendment 2 to by 08/08/2022 at 5PM Eastern).