CRFQ-0231-OOT2700000004-2 | Ivanti Neurons for ITSM Implementation Professional Services

The contract solicitation CRFQ-0231-OOT2700000004-2 is issued by the State of West Virginia, Department of Administration, Purchasing Division, for professional services to implement Ivanti Neurons for ITSM across state agencies. The scope of work involves a two-year engagement requiring 444 hours of professional services in Year 1 and 384 hours in Year 2, focused on configuring and deploying core ITSM modules including Incident, Change, Problem, Knowledge Management, and Self-Service Portal functionalities. Deliverables include a completed Solution Design Document, fully configured system, user training, Go-Live support, and comprehensive knowledge transfer. The contract is structured as a Central Contract - Fixed Amount, indicating a Firm Fixed Price arrangement, though no unit rates or total dollar values are provided in the solicitation, leaving the final contract value unspecified. Performance is expected to occur at the WV Office of Technology facility in Charleston, WV, with the government acting as the sole authority for inspection and formal acceptance based on compliance with internal specifications and approved service standards. Contract administration is led by Toby L Welch as the primary Point of Contact and Buyer, with no separate Contracting Officer’s Representative identified. Vendor compliance is governed by a suite of state-specific contract clauses, including prohibitions against supplying used or refurbished items, mandatory disclosures of interested parties for contracts exceeding $1 million, and strict adherence to anti-boycott regulations concerning Israel. Vendors must certify they are not in debt to the State of West Virginia and must indemnify the state against third-party claims, data breaches, and labor law violations. Security protocols require all personnel to undergo facility access compliance and adhere to state-defined security procedures. While no formal evaluation factors, weights, or technical scoring criteria are disclosed, submissions must be made electronically through wvOASIS or via paper/fax to the designated address by the deadline of August 12, 2026. The solicitation does not require UEI or CAGE codes, but vendors must provide their FEIN and meet all state procurement requirements under West Virginia Code §§ 5A-3-61, -62, -63, which govern contract validity, domestic preference, and boycott compliance. Final award is contingent on responsiveness, adherence to mandatory terms, and the absence of conflicts of interest or outstanding state debts.