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Crisis Response & Hotline Staffing

Active

State & Local

Response Deadline09/30/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the State of Idaho involves the direct operation of a crisis hotline to support Idaho Department of Health and Welfare projects. The selected provider will be responsible for providing 24/7/365 staffing of trained crisis responders across voice, text, and chat modalities. The role requires the use of crisis management software and 988-capable telephony to coordinate effectively with law enforcement, mobile crisis teams, and the 988 Suicide and Crisis Lifeline network. The contractor must ensure full compliance with 988 Lifeline network standards to deliver continuous crisis intervention services. This opportunity falls under NAICS code 624190 and has a response deadline of September 30, 2026.

General Info

Subcontract for 24/7 crisis hotline operations supporting Idaho Department of Health and Welfare.

Agency

State of IdahoView Agency

NAICS

624190 - Other Individual and Family ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 1404.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Idaho Crisis and Suicide Hotline Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 26

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 11:00:00 PM UTCin 19 days

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Organization & Contact Information

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AgencyState of Idaho

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Idaho

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs direct operation of a crisis hotline for prime contractors on Idaho Department of Health and Welfare projects. Provides 24/7/365 staffing of trained crisis responders across voice, text, and chat modalities. Coordinates with the 988 Suicide & Crisis Lifeline network, law enforcement, and mobile crisis teams using crisis management software and 988-capable telephony. Must comply with 988 Lifeline network standards. Delivers continuous crisis intervention services.

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