CRM Software Licensing and Configuration

The contract involves the provision and configuration of a Customer Relationship Management (CRM) system tailored for various user groups including call center, department staff, IT personnel, and mobile users. It encompasses user licensing, system setup, comprehensive documentation, and support for the cutover process to ensure a smooth transition to the new CRM platform. The scope covers both technical configuration and user enablement aspects to facilitate effective adoption across the organization. This subcontract opportunity was posted by the Innovation & Performance agency affiliated with Pennsylvania on May 21, 2026, with a response deadline of June 18, 2026. Classified under NAICS code 511210, which pertains to software publishers, the contract emphasizes the delivery and implementation of licensed software solutions without specifying set-aside requirements or detailed location information. The focus is on enhancing organizational CRM capabilities through a structured implementation and support framework.