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Customer Care Managed Services and Clinical Support

Active

International

Response Deadline08/28/2026, 03:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Customer Care Managed Services and Clinical Support subcontract, issued by Supply Ontario for the Government of Ontario, focuses on implementing a centralized customer care model across the province. The scope of work includes managing clinician onboarding, migrating legacy EMR data, and providing both clinical and technical change management. Additionally, the contractor will be responsible for delivering Tier 1 and Tier 2 service desk support. This opportunity was posted on July 15, 2026, with a response deadline of August 28, 2026. The contract falls under NAICS code 541611, indicating a focus on administrative and general management consulting services to support the province's healthcare infrastructure.

General Info

Supply Ontario subcontract for centralized customer care, EMR migration, and clinical support services.

Agency

Government of Ontario → Supply OntarioView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

ON, CAN

Set-Aside

NONE

Documents

This scope was carved out of tender_21635.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PRIMARY CARE DIGITAL TRANSFORMATION (ELECTRONIC MEDICAL RECORD) IN ONTARIO

AI Contract Breakdown

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Timeline

PostedJul 15

subcontract

Response DeadlineAug 28

Submission deadline

Response Deadline

08/28/2026, 03:59:00 AM UTCin 12 days

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Organization & Contact Information

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AgencyGovernment of Ontario → Supply Ontario

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Ontario → Supply Ontario

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver clinician onboarding, legacy EMR data migration, clinical and technical change management, and Tier 1–2 service desk support across Ontario as part of a centralized customer care model.

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