Customer Care Program for Freezerworks 2026 Summit Edition Sample Management Software
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The National Institute of Standards and Technology (NIST), specifically the Materials Measurement Laboratory's Chemical Sciences Division, is seeking to renew its annual Customer Care Program for the Freezerworks Summit Edition sample management software used at the Charleston Biorepository in South Carolina. This renewal will be negotiated on a sole source basis with DataWorks Development, Inc., the exclusive developer and provider of Freezerworks software. The Customer Care Program includes software maintenance releases, upgrades, and unlimited technical support, essential for managing metadata and storage information for over 100,000 biological and environmental samples entered over many years. Because DataWorks holds exclusive intellectual property rights and does not allow third parties to resell or service the software, NIST must contract directly with the company. The anticipated contract will be a firm fixed-price purchase order issued around June 30, 2026, covering an initial 12-month period with four subsequent 12-month option periods for maintenance and support. Despite this being a sole source procurement under FAR 12.102(a), NIST is soliciting responses by June 23, 2026, to confirm whether other parties have the capability to provide the required services, although this is not a request for competitive quotations. The contract falls under NAICS code 513210, associated with software publishers, with a size standard of $47 million. Primary administrative contacts are located at NIST’s office in Gaithersburg, Maryland, while performance will occur in Charleston, South Carolina.
General Info
Agency
NAICS
Place of Performance
Charleston, SC, 29412, USASet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
DESCRIPTION:
The Materials Measurement Laboratory, The Chemical Sciences Division (CSD) at the National Institute of Standards and Technology (NIST) supports the Biospecimen Science Group, of the CSD. This includes NISTs Charleston Biorepository located in Charleston, SC.
NIST intends to negotiate on a sole source basis under the authority of FAR 12.102(a) Soliciting from a Single Source, with DataWorks Development, Inc., Mountlake Terrace, WA for the purpose of renewing the annual Customer Care Program for the NIST Charleston Biorepository’s perpetual license of Freezerworks Summit Ed. sample management software.
The Customer Care Program includes maintenance releases, software upgrades and unlimited technical support. This is a sole source since DataWorks Development, Inc.: a) is the author, exclusive owner, and sole provider of all Freezerworks laboratory database products; b) is the only organization worldwide with the unique technical competence, expertise, and proprietary technology used in the manufacture and application of Freezerworks; and c) maintains all intellectual property rights through copyright and trademark privileges. Maintenance services for Freezerworks products must be obtained directly from the OEM. Furthermore, the metadata and storage location information has been manually entered over many years into the Freezerworks database for +100,000 biological and environmental samples located at the NIST Charleston Biorepository. A firm fixed-price purchase order will be negotiated and issued on or about June 30, 2026 for a 12-mo. period and include (4) 12-mo. option periods to cover renewal of maintenance and support associated with the Freezerworks Customer Care Program.
Based on NIST’s recent market research DATAWORKS DEVELOPMENT, INC (Unique Entity ID: YUN1SKWC4WG1) is registered and active in SAM.GOV.
NIST has documentation from DATAWORKS they do not allow other sources to resell or provide software updates and service.
No solicitation package will be issued. This notice is not a request for competitive quotations; however, interested parties may identify their interest and capability to respond to the requirement. Inquiries will only be accepted via e-mail to Harry.Brubaker@nist.gov. The Government will consider responses received by 4:00PM, EST, June 23, 2026.
Written responses to this synopsis shall contain sufficient documentation to establish a bona fide capability to fulfill the requirement. A determination by the Government not to compete this proposed requirement based upon responses to this notice is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement in the future. This notice of intent is not a Request for Quotation (RFQ) nor is it a request for competition.
The North American Industrial Classification System (NAICS) code for this acquisition is 513210 and the size standard is $47.0M.