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Customer Experience & Quality Assurance Audits

Active

State & Local

Response Deadline10/08/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Port Authority of New York and New Jersey is seeking a subcontractor for Customer Experience and Quality Assurance Audits. The primary objective of this contract is to conduct comprehensive audits of concession operations to ensure strict adherence to established standards regarding customer service, cleanliness, signage, and safety. This opportunity is categorized under NAICS code 541611. The solicitation was posted on August 12, 2026, and the deadline for responses is October 8, 2026. Interested parties can find further details and submission guidelines through the provided Bonfire hub link.

General Info

Subcontractor for Port Authority concession audits on customer experience and quality assurance.

Agency

New York → Port Authority Of Ny & NjView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP # 6000003403.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP # 6000003403 - Request For Proposals for the Management of Concessions & Loading Dock Operations at Newark Liberty International Airport – Terminal B (RFP# 6000003403)

AI Contract Breakdown

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Timeline

PostedAug 12

subcontract

Response DeadlineOct 8

Submission deadline

Response Deadline

10/08/2026, 06:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyNew York → Port Authority Of Ny & Nj

ContactsNo contacts available

OfficeN/A

Organization / Agency

New York → Port Authority Of Ny & Nj

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Conduct audits to ensure concession operations meet customer service, cleanliness, signage, and safety standards.

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