CUSTOMER INFORMATION SYSTEM AND CUSTOMER RELATIONSHIP MANAGEMENT MODERNIZATION

Manitoba Hydro is seeking qualified proponents to deliver a modern Customer Information System and Customer Relationship Management solution to serve as the central system of record for customer billing and engagement. The initiative aims to replace outdated systems with a scalable, secure, and future-ready platform that supports current operational demands while accommodating long-term business growth. Proposals will be evaluated through a staged process that includes mandatory requirements, weighted technical criteria, and pricing assessment to ensure the selected solution meets functional, performance, and financial objectives. All technical specifications, evaluation guidelines, and submission templates are detailed in the official RFP documentation, which must be consulted to respond appropriately. The solicitation, numbered 043672, was posted on June 3, 2026, with responses due by June 25, 2026. Proposals must be submitted through Merx.com, where bidding documents are available for download, subject to applicable fees. The procurement falls under NAICS code 541512 and is managed by Manitoba Hydro’s Strategic Sourcing Department, with Ievgen Zinchenko serving as the primary point of contact for inquiries. While the contract is issued by Manitoba Hydro, the agency listing reflects the Government of Canada, and the place of performance is expected to align with Manitoba Hydro’s operational footprint in Manitoba.