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This Solicitation opportunity from Government of Canada was posted on June 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

CUSTOMER INFORMATION SYSTEM AND CUSTOMER RELATIONSHIP MANAGEMENT MODERNIZATION

Closed
043672International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
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AI Contract Overview

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Manitoba Hydro is seeking qualified proponents to deliver a modern Customer Information System and Customer Relationship Management solution to serve as the central system of record for customer billing and engagement. The initiative aims to replace outdated systems with a scalable, secure, and future-ready platform that supports current operational demands while accommodating long-term business growth. Proposals will be evaluated through a staged process that includes mandatory requirements, weighted technical criteria, and pricing assessment to ensure the selected solution meets functional, performance, and financial objectives. All technical specifications, evaluation guidelines, and submission templates are detailed in the official RFP documentation, which must be consulted to respond appropriately. The solicitation, numbered 043672, was posted on June 3, 2026, with responses due by June 25, 2026. Proposals must be submitted through Merx.com, where bidding documents are available for download, subject to applicable fees. The procurement falls under NAICS code 541512 and is managed by Manitoba Hydro’s Strategic Sourcing Department, with Ievgen Zinchenko serving as the primary point of contact for inquiries. While the contract is issued by Manitoba Hydro, the agency listing reflects the Government of Canada, and the place of performance is expected to align with Manitoba Hydro’s operational footprint in Manitoba.

General Info

Manitoba Hydro seeks vendors for modern CIS and CRM system; proposals due June 25, 2026.

Agency

Government of Canada → Manitoba Hydro

Place of Performance

CAN

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Manitoba Hydro
Contacts1 person available
OfficeN/A
Organization / Agency
Government of Canada → Manitoba Hydro
Office AddressN/A
Contacts
Ievgen ZinchenkoContracting Authority

Full Description

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Manitoba Hydro invites Proposals from qualified Proponents for the provision of a Customer Information System (CIS) and Customer Relationship Management (CRM) solution. The objective of this RFP is to select a Proponent to provide a modern, scalable, and secure platform that will serve as the core system of record for customer billing and customer engagement, supporting both current operations and future business needs. This procurement will be conducted using a staged evaluation process, including mandatory requirements, rated technical criteria, and pricing evaluation. Detailed requirements, evaluation criteria, and submission instructions are provided in the RFP documents and associated proposal forms. FOR MORE INFORMATION, CONTACT: IEVGEN ZINCHENKO Manitoba Hydro SCM – Strategic Sourcing Department Floor #2 - 360 Portage Avenue Winnipeg MB R3C 0G8 EMAIL: contact@example.gov and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

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