This Solicitation opportunity from Florida was posted on October 29, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Relationship Management (CRM) Design Consultant Services

Closed

RFP-604905-24/FMHHState & Local

Submission Closed12/04/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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SLED

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POSTED

about 10 hours ago

DEADLINE

in 26 days

AI Contract Overview

The contract involves engaging a consultant to develop a comprehensive scope for a Customer Relationship Management (CRM) system tailored for Florida's Information Services department. The primary goal is to enhance the collection, tracking, and resolution of interactions with county residents, with an optional extension to include employees. The CRM aims to improve service delivery, streamline business workflows, facilitate inter-departmental collaboration, and centralize request management, thereby reducing redundant systems and processes while optimizing resource allocation. The project is set within a budget range of $50,000 to $200,000 and is open for responses until December 4, 2024, with the solicitation posted on October 29, 2024. The primary contact for this project is Michael Hall, reachable via email or phone, and the project is managed under the NAICS code 541511, indicating professional, scientific, and technical services.

General Info

Agency

Florida → Information Services

NAICS

541511 - Custom Computer Programming Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

RFP-604905-24/MHH - CRM Design Consultant Services

rfp

High

RFP-604905-24/MHH - CRM Design Consultant Services Agreement

contract-document

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedOct 29

Solicitation

Response DeadlineDec 4

Deadline has passed

Submission Closed

12/04/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida → Information Services

Contacts1 person available

OfficeN/A

Organization / Agency

Florida → Information Services

Office AddressN/A

Contacts

Michael Hall

contact@example.gov

+1 (555) 000-0000

Full Description

A consultant to develop a scope for a Customer Relationship Management (CRM) system. The purpose of this scope is to provide effective collection, tracking, and resolution of interactions with county residents and, optionally, employees. A CRM will enable or improve service delivery to residents, effective business workflows, inter-departmental collaboration, centralized request management, reduce redundant systems and processes, and optimized resource allocation.