Customer Relationship Management (CRM) Dynamics Operations and Maintenance (O&M) Support in support of the Office of Field Policy and Management (FPM)

The contract focuses on providing Operations and Maintenance (O&M) support for Customer Relationship Management (CRM) Dynamics systems specifically for the Office of Field Policy and Management (FPM) within the Department of Housing and Urban Development's Office of Chief Information Officer. It is designated as an 8(a) Sole Source procurement under FAR 19.8, ensuring that the award is made exclusively to eligible small businesses under the 8(a) Business Development Program. The contract is identified by the number 86615323C00010 and falls under the NAICS code 541519, which pertains to Other Computer Related Services. The contract is currently in the forecast stage with a posting date of May 25, 2026, and does not specify a solicitation number or exact location details for performance. Contact for this contract is Marcia M Parks, who serves as the point of contact through the Department of Housing and Urban Development. The primary objective is to maintain and support the CRM Dynamics platform, which streamlines communication and relationship management efforts for the FPM office. This support ensures the reliability, efficiency, and continuous improvement of the CRM system in alignment with the agency’s operational needs.