Customer Relations Management (CRM) Dynamics Operations & Management (O&M) in support of the Field Policy and Management Program Office (FPM)

This contract involves the Operations and Management of Customer Relations Management Dynamics to support the Field Policy and Management Program Office. Managed by the Office of the Chief Information Officer within the Department of Housing and Urban Development, the project focuses on maintaining and optimizing CRM systems to enhance organizational efficiency and field policy coordination. The procurement is identified by contract number 86615323C00010 and is classified under NAICS code 541519. This opportunity is designated as an 8(a) set-aside, restricting eligibility to qualified small businesses under the FAR 19.8 program. Marcia M. Parks serves as the primary point of contact for this effort.