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Customer Relationship Management (CRM) Install Contract

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The National Environmental Satellite, Data and Info. Services under the Department of Commerce is seeking a Customer Relationship Management system to enhance portfolio management and organizational efficiency. This system will be used to analyze demand signals for products and services, allowing leadership to make data-backed decisions regarding product development and retirement. Additionally, the CRM aims to increase staff productivity through the automation of routine tasks and workflows while ensuring critical organizational knowledge is retained during staff transitions. This opportunity is listed as a forecast and is designated as a Total Small Business Set-Aside under NAICS code 541512. The place of performance is located in Silver Spring, Maryland. Interested parties can coordinate through the point of contact, Andre Henry, or refer to the Department of Commerce procurement forecasts for further details.

General Info

Small business set-aside for a CRM system to enhance NESDIS portfolio management efficiency.

Agency

Department Of Commerce → National Envir. Satellite, Data and Info. Services

NAICS

541512 - Computer Systems Design Services

Place of Performance

SILVER SPRING, MD

Set-Aside

SBA

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDepartment Of Commerce → National Envir. Satellite, Data and Info. Services
Contacts1 person available
OfficeN/A
Organization / AgencyDepartment Of Commerce → National Envir. Satellite, Data and Info. Services
Office AddressN/A
Contacts
ANDRE HENRY
contact@example.gov

Full Description

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A CRM system is a modern knowledge and process management tool. It serves an essential role in efficient portfolio management by helping to collect and surface high quality information about the national “demand signal” for products and services that leaders can use to green-light high-value products, direct improvements where needed, and sunset low-value products with confidence. A CRM system also increases staff productivity by automating routine and repetitive tasks and communications with the user base. Finally, a CRM ensures that valuable organizational knowledge is retained when staff leave. NESDIS will use a CRM to make data-backed decisions on the portfolio so that it delivers the highest value to society. The CRM will also help NESDIS realize gains in staff productivity and retain organizational knowledge, mitigating for loss of staff. Finally, a CRM can serve as an agent of change management by automating workflows and pro

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