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This Subcontract opportunity from Florida was posted on November 22, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service and Call Center Support

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Customer Service and Call Center Support subcontract, issued by Miami-Dade County Strategic Procurement in Florida, seeks a provider to deliver comprehensive multilingual Tier 1 and Tier 2 customer service. The scope of work focuses on supporting enrollees through call center operations, specifically handling inquiries regarding claims status and detailed benefit explanations. This opportunity was posted on November 22, 2024, and requires responses by January 16, 2025. The project is categorized under NAICS code 561400, reflecting its focus on professional support services.

General Info

Miami-Dade County seeks multilingual Tier 1 and 2 call center support services.

NAICS

561400

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of EVN0003533.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Employee Voluntary Group Vision Insurance Program

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida → Miami-Dade County Strategic Procurement
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide multilingual Tier 1 and Tier 2 customer service for enrollees, including claims status, benefit explanations, and call center operations.

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Miguel
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Keith Deutsch
Christine

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