This Government Contract opportunity from Department Of State was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service & Member Support Center

Closed

Federal

Submission Closed07/15/2026, 10:59:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

New

SLED

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Solicitation # 2026-100-006

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Help Desk and User Support Services

Ofc Of Acquisition And Grants Management

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Customer Support & Help Desk ServicesThe contract seeks providers to deliver Tier 1–2 technical support services for the ticketing platform used by the Minnesota State Colleges and Universities System, focusing on user troubleshooting, account management, and rapid response to service outages. The scope requires skilled personnel to handle day-to-day support inquiries, resolve technical issues efficiently, and maintain system availability through proactive monitoring and timely incident resolution. This is a subcontract opportunity with a NAICS code of 561421, indicating it falls under the administrative management and general management consulting services category, and it is intended to support the operational needs of a large public education system across multiple campuses. The solicitation was posted on August 3, 2026, with a response deadline set for September 23, 2026, at 7:00 PM Eastern Time. All submissions must be made through the SciQuest platform linked in the posting, and no set-aside provisions or specific organization type requirements are indicated. Performance location is not specified beyond the agency jurisdiction, implying services may be delivered remotely or on-site as needed. The contract aims to ensure seamless user experience across the state’s higher education institutions by maintaining a reliable and responsive help desk infrastructure.

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POSTED

26 days ago

DEADLINE

in 25 days

AI Contract Overview

This contract involves the operation of a 24/7 customer service and member support center dedicated to handling inquiries, complaints, enrollment changes, and claims status for beneficiaries associated with the U.S. Embassy in Abuja. The service provider will be responsible for maintaining continuous support to ensure timely and effective communication and assistance for the embassy's beneficiaries. The contract is a subcontract under the NAICS code 561421, which pertains to telephone call centers. The solicitation was posted on June 1, 2026, with a response deadline set for July 15, 2026. The Department of State, specifically the U.S. Embassy Abuja, is the contracting agency overseeing this effort. The place of performance for the contract is located in Abuja, Nigeria. While specific details such as the type of set-aside and point of contact were not provided, the contract emphasizes seamless, round-the-clock customer service to meet the needs of the embassy's beneficiary community.

General Info

Operate 24/7 customer service center handling inquiries, complaints, and claims for U.S. Embassy Abuja.

Agency

Department Of State → US Embassy AbujaView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

ABUJA, NG-FC, NGA

Set-Aside

NONE

Documents

This scope was carved out of 19N10226R0003.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

LES GMC HEALTH INSURANCE SERVICES

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 1

subcontract

Response DeadlineJul 15

Deadline has passed

Submission Closed

07/15/2026, 10:59:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of State → US Embassy Abuja

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → US Embassy Abuja

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a 24/7 customer service center to handle inquiries, complaints, enrollment changes, and claims status for U.S. Embassy beneficiaries.