Customer Service & Member Support Center

This contract involves the operation of a 24/7 customer service and member support center dedicated to handling inquiries, complaints, enrollment changes, and claims status for beneficiaries associated with the U.S. Embassy in Abuja. The service provider will be responsible for maintaining continuous support to ensure timely and effective communication and assistance for the embassy's beneficiaries. The contract is a subcontract under the NAICS code 561421, which pertains to telephone call centers. The solicitation was posted on June 1, 2026, with a response deadline set for July 15, 2026. The Department of State, specifically the U.S. Embassy Abuja, is the contracting agency overseeing this effort. The place of performance for the contract is located in Abuja, Nigeria. While specific details such as the type of set-aside and point of contact were not provided, the contract emphasizes seamless, round-the-clock customer service to meet the needs of the embassy's beneficiary community.