This Government Contract opportunity from Texas was posted on July 9, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Customer Service and Member Support
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract seeks a vendor to deliver multilingual, multi-channel customer support services focused on enrollment, claims, and benefits inquiries for the City of Missouri City in Texas, with strict adherence to service level agreements. The work requires the ability to assist members across various communication platforms while maintaining high standards of accuracy, timeliness, and language accessibility to serve a diverse population. The solicitation is classified as a subcontract under NAICS code 561400 and was posted on July 9, 2025, with a response deadline of August 6, 2025. The project is managed through the Texas SmartBuy procurement portal, and while specific performance location and point of contact details are not provided, vendors are expected to be fully prepared to meet operational requirements without geographic restrictions. The contract emphasizes compliance, scalability, and quality in member support operations for a public entity.
General Info
Documents
This scope was carved out of 25-086.
The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.
Employee Health Benefits
AI Contract Breakdown
Uniform Contract FormatNo documents to break down
The breakdown needs solicitation documents. None were found from this contract's source.
Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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