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This Government Contract opportunity from New Mexico was posted on March 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service & Patient Billing Support

Closed
State & Local

Contract Overview

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The City of Gallup in New Mexico is seeking a subcontractor for Customer Service and Patient Billing Support. This contract focuses on managing both inbound and outbound call center operations specifically tailored for patient billing inquiries, the resolution of disputes, the establishment of payment plans, and collections activities. To ensure regulatory compliance and accessibility, the provider must utilize a HIPAA-compliant infrastructure and offer multilingual support services. Interested parties should note that the solicitation was posted on March 28, 2025, with a response deadline of April 24, 2025. The project falls under NAICS code 811211, reflecting its focus on other office administrative services. Detailed procurement information and submission guidelines can be accessed through the City of Gallup's OpenGov procurement portal.

General Info

City of Gallup seeks HIPAA-compliant subcontractor for patient billing and call center support.

Documents

This scope was carved out of 2026-RFP-003.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Emergency Medical Services Transport Billing Provider

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew Mexico → City of Gallup
ContactsNo contacts available
OfficeN/A
Organization / AgencyNew Mexico → City of Gallup
Office AddressN/A
ContactsNo contact information available

Full Description

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Outbound and inbound call center operations for patient billing inquiries, dispute resolution, payment plans, and collections, with multilingual and HIPAA-compliant infrastructure.

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Posted before this notice, open and closed

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Miguel
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Keith Deutsch
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