This Government Contract opportunity from Florida was posted on May 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service & Support Operations

Closed

State & Local

Submission Closed06/09/2026, 06:00:46 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

Federal

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Contact Center SolutionsThe contract seeks a qualified contact center solution to support potential and current students with inquiries related to enrollment, retention, financial aid, and student accounts, customizable based on the preferences of individual colleges within the Virginia Community College System. The selected provider is required to supply all necessary labor, materials, supervision, equipment, and services as detailed in the accompanying documentation to ensure comprehensive support. This solicitation was posted on May 11, 2026, by the Virginia Community College Shared Services Center, with a proposal submission deadline set for June 23, 2026, at 5 PM. All questions regarding the contract must be submitted by 5 PM on May 29, 2026. The place of performance is designated as "VCCS WIDE, Optional" within Virginia, and the agency managing the solicitation is part of the state and local government sector. Interested parties can direct inquiries to Aubrey Wilcher via email or phone. Further details and proposal submission are accessible through the provided online vendor portal.

Virginia Community College Shared Services Center

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Customer Support & Phone Reservation ServicesThis contract involves providing phone-based customer support services specifically for campsite reservations, including modifications, cancellations, and addressing technical issues. The service requires secure handling of personal information, ensuring confidentiality and compliance with privacy standards. It is categorized under NAICS code 561422, indicating a focus on telemarketing and customer contact services. The contract is a subcontract opportunity posted by the Kentucky Horse Park, with a response deadline set for July 27, 2026. The place of performance is listed as "Other," suggesting flexibility in the service location. Although some details such as solicitation number and specific office address are not provided, the primary objective is clear: to effectively manage customer interactions related to campsite services while safeguarding sensitive information.

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DEADLINE

Customer Support and Help Desk ServicesThe contract involves providing comprehensive customer support and help desk services for taxpayers and county staff, utilizing multiple communication channels including phone, email, and online platforms. The service is structured to meet service level agreements (SLAs) that ensure timely response times and effective resolution tracking. Additionally, the support must accommodate multilingual capabilities to serve a diverse customer base. Issued by Hays County, Texas, this subcontract falls under NAICS code 561422, which pertains to customer support services. The solicitation was posted on June 11, 2026, with a response deadline of July 6, 2026. Although detailed location and contact information are not specified, the contract emphasizes reliable, efficient, and accessible customer assistance tailored to the needs of county taxpayers and staff.

HAYS COUNTY

POSTED

5 days ago

DEADLINE

in 20 days

AI Contract Overview

This contract focuses on delivering continuous customer support services specifically tailored for loyalty program members. The scope includes handling inquiries and resolving issues efficiently, as well as implementing automated service recovery processes to enhance customer experience and satisfaction. It is categorized under NAICS code 561422, which pertains to customer service operations, and is designated as a subcontract opportunity. The solicitation was posted on May 8, 2026, with a response deadline of June 9, 2026. The contracting agency is the Customer Experience office within Florida, although specific location details for the place of performance and office addresses are not provided. The project aims to ensure seamless and reliable support operations to maintain and improve loyalty program engagement and overall service quality.

General Info

Subcontract for continuous customer support and automated recovery services for loyalty program members.

Agency

Florida → Customer Experience

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 8

subcontract

Response DeadlineJun 9

Deadline has passed

Submission Closed

06/09/2026, 06:00:46 PM UTC

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Organization & Contact Information

AgencyFlorida → Customer Experience

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → Customer Experience

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing customer support for loyalty program members, including inquiry resolution and automated service recovery.

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