This Pre-Solicitation opportunity from Department Of Homeland Security was posted on August 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service Operations

Closed

CFO_CUST_SVC_OPSFederal

Submission Closed09/01/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

New

Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services (RFP-VC-26-006), Inland Empire Utilities Agency (California)

Solicitation # RFP-VC-26-006

Hagerty Consulting, Inc. is seeking a Disadvantaged Business Enterprise (DBE) subcontractor to support an engagement with the Inland Empire Utilities Agency (IEUA) in California. The project focuses on enhancing the agency's operational resilience framework through the development and review of a Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), and Business Continuity Plan (BCP), as well as the creation of recovery playbooks. The scope of work includes participating in client workshops, conducting assessments, and facilitating in-person tabletop exercises to identify response gaps. Preferred subcontractors will possess expertise in IT/OT resilience and experience within the water, wastewater, or critical infrastructure sectors. The overall project is estimated at approximately 1 million dollars per year with an initial contract term of three years and options for extension. Deliverables must align with FEMA Continuity Guidance Circular and Business Continuity Planning frameworks, as well as CISA and NIST standards, specifically the NIST Risk Assessment Framework. Because the project is funded by the Environmental Protection Agency (EPA), the contract is subject to stringent federal and state requirements, including Build America, Buy America (BABA) provisions, Title VI non-discrimination, and SAM.gov registration. Additionally, this is a prevailing wage contract governed by the California Labor Code, requiring consultants to be registered with the Department of Industrial Relations. Proposals are due electronically via PlanetBids by November 17, 2026.

Hagerty Consulting, Inc.

POSTED

DEADLINE

Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services for IEUA

Solicitation # business-impact-analysis-disaster-recovery-business-continuity-plan-services-ieua

Carollo Engineers, Inc. is soliciting qualified disadvantaged business enterprise firms to provide specialized services for the Inland Empire Utilities Agency. The project focuses on the development and implementation of a Business Impact Analysis, Disaster Recovery Plan, and Business Continuity Plan within the state of California. Specifically, the agency is seeking partners with expertise in risk assessment, emergency response and recovery planning, business continuity management, and information technology disaster recovery planning. This opportunity is set aside for various small business designations, including SBA certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone Small Businesses. Interested firms must submit their responses by November 16, 2026. Primary coordination for this solicitation is handled by Paola Machan at Carollo Engineers, Inc.

Carollo Engineers, Inc.

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DEADLINE

Business Impact Analysis/Disaster Recovery Plan/Business Continuity Plan Services

Solicitation # business-impact-analysisdisaster-recovery-planbusiness-continuity-plan-services

The Inland Empire Utilities Agency is seeking electronic proposals from qualified vendors to develop and implement a comprehensive Business Impact Analysis, Disaster Recovery Plan, and Business Continuity Plan. The primary objective of this initiative is to strengthen organizational resilience, safeguard critical business functions, and establish robust protocols to mitigate potential operational disruptions. This solicitation is open to various small business designations, including SBA certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone Small Businesses. Interested parties must submit their responses by November 17, 2026. Primary inquiries regarding this opportunity should be directed to Veronica Cordova.

Inland Empire Utilities Agency

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DEADLINE

Public Safety and Rapid Response PlanningThis subcontract focuses on the development of critical safety documentation and operational manuals for prime contractors working on California Department of Water Resources dam safety projects. The scope of work includes evaluating essential public safety features such as sirens, buoy lines, and signage to ensure comprehensive site security and hazard communication. The selected provider will be responsible for creating Public Safety Plans and Rapid Response Plans that strictly adhere to the regulatory requirements set forth by the DWR and the Federal Energy Regulatory Commission. Final deliverables for this engagement include the completed Public Safety Plans, Rapid Response Plans, and detailed Operations and Maintenance manuals.

California Department of Water Resources

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Strategic Plan Facilitation and Partnership CoordinationThis subcontract for Strategic Plan Facilitation and Partnership Coordination involves providing professional facilitation and coordination services for prime contractors on projects managed by the Hawaii State Department of Health. The selected provider will be responsible for convening and leading monthly Core Partner and General Membership meetings, collaborating with community coalitions, and monitoring progress toward established strategic goals to deliver a coordinated partner network. Eligible candidates must be residents of Maui County and possess documented experience addressing child and family issues within Hawaii. The contract is categorized under NAICS code 541611, with a response deadline set for October 28, 2026.

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DEADLINE

Organizational Effectiveness and Change Management ConsultingThis subcontract for Organizational Effectiveness and Change Management Consulting focuses on providing organizational analysis and strategic change initiatives for prime contractors working on WSSC Water projects. The scope of work includes facilitating strategic planning, conducting organizational culture assessments, and managing change initiatives. Additionally, the contractor is responsible for designing employee engagement strategies and upskilling or reskilling programs utilizing organizational development methodologies. Key deliverables for this engagement include comprehensive strategic plans, change management roadmaps, and detailed organizational effectiveness reports. The opportunity is categorized under NAICS code 541611 and is associated with the Human Resources Office in Maryland. Interested parties must submit their responses by the deadline of November 19, 2026.

Human Resources Office

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DEADLINE

Executive Coaching and Mentoring ServicesThis subcontract for Executive Coaching and Mentoring Services, managed by the Human Resources Office in Maryland, focuses on providing professional one-on-one guidance for prime contractors working on WSSC Water projects. The selected provider will be responsible for conducting mentoring sessions, facilitating Individual Development Plans, and delivering performance coaching designed to optimize leadership strengths. To ensure high-quality delivery, the contract requires the use of certified executive coaches or experienced mentors. The primary deliverables for this engagement include completed coaching logs and facilitated Individual Development Plans. Interested parties should note that the solicitation was posted on October 20, 2026, with a response deadline of November 19, 2026. The services fall under NAICS code 541611, reflecting the administrative and management consulting nature of the requirements.

Human Resources Office

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DEADLINE

Project Management & Governance SupportThis subcontract opportunity, titled Project Management and Governance Support, involves providing oversight and governance for prime contractors working on projects for the State Corporation Commission of Virginia. The selected provider will be responsible for establishing project phases, defining major milestones, and maintaining a detailed schedule that accounts for both internal and external dependencies. Key deliverables include a comprehensive project management plan, weekly status reports, and milestone tracking charts, with a requirement for weekly updates to the implementation schedule. The work is to be performed at the supplier's site under NAICS code 541611, with a response deadline set for November 20, 2026.

State Corporation Commission

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DEADLINE

Public Funding & Incentive Advisory ServicesThe Public Funding and Incentive Advisory Services subcontract, issued by the Massachusetts Economic Development agency, focuses on supporting prime contractors involved in regional development projects. The selected provider will research state and federal grant programs and tax incentives, while actively assisting businesses through the application processes to secure necessary funding. Key deliverables include driving user adoption of the Business Front Door portal and maintaining a detailed Referral and Assistance Log. The work is centered in Boston, with a response deadline set for November 4, 2026.

EED01 - Economic Development

POSTED

DEADLINE

Regional Economic Assessment & Strategy ConsultingThis subcontract for Regional Economic Assessment and Strategy Consulting supports prime contractors on Massachusetts EOED regional development projects. The scope of work involves performing comprehensive economic analyses, which include assessing industry clusters, workforce requirements, and infrastructure to pinpoint growth opportunities. The selected provider will conduct demographic research and SWOT analyses to produce detailed regional assessment reports and annual work-plan updates. The primary deliverables for this engagement are a Regional Assessment Report and a Priority Action Plan. The project is based in Boston and falls under NAICS code 541611. Interested parties should note the response deadline of November 4, 2026, for this opportunity managed by the Massachusetts Economic Development agency.

EED01 - Economic Development

POSTED

DEADLINE

Public Engagement Analysis and ReportingThe Public Engagement Analysis and Reporting subcontract supports prime contractors working on projects for the City of Charlottesville Neighborhood Development Services Department in Virginia. The selected provider will be responsible for analyzing community input, documenting participation feedback, and identifying key trends and areas of consensus. Core deliverables include the preparation of meeting notes, response memos, engagement summaries, trend analysis reports, and final public engagement reports, all of which must adhere to ADA compliance standards. This opportunity falls under NAICS code 541611 and was posted on October 20, 2026. Interested parties must submit their responses by the deadline of November 13, 2026. The contract focuses on ensuring that public feedback is systematically captured and reported to inform the development services of the city.

Neighborhood Development Services

POSTED

DEADLINE

CRF Regulatory Compliance & Quality AssuranceThe CRF Regulatory Compliance and Quality Assurance subcontract focuses on providing essential auditing and compliance monitoring services for prime contractors working on District of Columbia Department of Behavioral Health projects. The primary objective is to ensure that Community Residential Facilities maintain their non-restricted licenses by adhering to the operational standards set forth in Chapter 38 of 22A of the DCMR. Key responsibilities include the preparation of license renewal documentation and the delivery of detailed compliance audit reports. In addition to regulatory oversight, the contract involves strategic administrative planning, specifically the development of First Source employment plans and the establishment of Small Business Enterprise goals. This engagement falls under NAICS code 541611 and is managed through the District of Columbia's Department of Behavioral Health.

Behavioral Health (DBH)

POSTED

about 17 hours ago

DEADLINE

in 9 days

AI Contract Overview

The contract supports ICE/OFM in delivering efficient and effective customer service to DHS Customer Components, internal ICE stakeholders, and ICE Leadership and Management while ensuring full compliance with all applicable statutes, regulations, and policies. The contractor will provide comprehensive operational, technical, and administrative assistance covering monthly, quarterly, and annual activities, with a strong focus on the Customer Billing Model, financial systems, and other deliverables specified in the Performance Work Statement. This support is critical to maintaining financial accuracy, service reliability, and regulatory adherence across all customer interactions. The solicitation, titled Customer Service Operations under number CFO_CUST_SVC_OPS, was posted on August 4, 2026, with a response deadline of September 1, 2026, and is set aside exclusively for small businesses under the SBA program. It falls under NAICS code 541611 and is managed by the Chief Financial Officer Administrative Services within the Department of Homeland Security. The prime point of contact is Valerie Phillips, reachable at Valerie.Phillips@ice.dhs.gov, and performance will take place in Washington, District of Columbia, with the contracting office located at 20024. Offers must be submitted through the SAM.gov portal linked in the posting.

General Info

Small business contract for DHS customer service, billing, and financial support in Washington, DC, under CFO_CUST_SVC_OPS.

Agency

Department Of Homeland Security → Chief Financial Offcer Administrative Services

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

Washington, DC, 20536, USA

Set-Aside

SBA

Documents

Performance Work Statement for ICE Customer Service Operations Support

pws

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 4

Presolicitation

Response DeadlineSep 1

Deadline has passed

Submission Closed

09/01/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Chief Financial Offcer Administrative Services

Contacts1 person available

OfficeWashington, DC, 20024, USA

Organization / AgencyDepartment Of Homeland Security → Chief Financial Offcer Administrative Services

Office AddressWashington, DC, 20024, USA

Contacts

Valerie Phillips

contact@example.gov

Full Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide
superior customer service to DHS Customer Components, internal ICE customers, and ICE
Leadership and Management in compliance with applicable statute, regulation, and policy.
The contractor will provide operational, technical, and administrative support for monthly,
quarterly, and annual operations, including the Customer Billing Model (CBM), financial
systems, and deliverables as outlined in the Performance Work Statement (PWS).

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