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Customer Service Operations

Active
CFO_CUST_SVC_OPSFederal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract supports ICE/OFM in delivering efficient and effective customer service to DHS Customer Components, internal ICE stakeholders, and ICE Leadership and Management while ensuring full compliance with all applicable statutes, regulations, and policies. The contractor will provide comprehensive operational, technical, and administrative assistance covering monthly, quarterly, and annual activities, with a strong focus on the Customer Billing Model, financial systems, and other deliverables specified in the Performance Work Statement. This support is critical to maintaining financial accuracy, service reliability, and regulatory adherence across all customer interactions. The solicitation, titled Customer Service Operations under number CFO_CUST_SVC_OPS, was posted on August 4, 2026, with a response deadline of September 1, 2026, and is set aside exclusively for small businesses under the SBA program. It falls under NAICS code 541611 and is managed by the Chief Financial Officer Administrative Services within the Department of Homeland Security. The prime point of contact is Valerie Phillips, reachable at Valerie.Phillips@ice.dhs.gov, and performance will take place in Washington, District of Columbia, with the contracting office located at 20024. Offers must be submitted through the SAM.gov portal linked in the posting.

General Info

Small business contract for DHS customer service, billing, and financial support in Washington, DC, under CFO_CUST_SVC_OPS.

Agency

Department Of Homeland Security → Chief Financial Offcer Administrative ServicesView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Washington, DC, 20536, USA

Set-Aside

SBA

Documents

(1)

Performance Work Statement for ICE Customer Service Operations Support

DOCX•pws

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Timeline

PhasePresolicitation
Posted

Presolicitation

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Chief Financial Offcer Administrative Services
Contacts1 person available
OfficeWashington, DC, 20024, USA
Organization / Agency
Department Of Homeland Security → Chief Financial Offcer Administrative Services
View Agency Profile
Office AddressWashington, DC, 20024, USA
Contacts
Valerie Phillips
contact@example.gov

Full Description

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The requirement is to support ICE/OFM in operating efficiently and effectively to provide 
superior customer service to DHS Customer Components, internal ICE customers, and ICE 
Leadership and Management in compliance with applicable statute, regulation, and policy. 
The contractor will provide operational, technical, and administrative support for monthly, 
quarterly, and annual operations, including the Customer Billing Model (CBM), financial 
systems, and deliverables as outlined in the Performance Work Statement (PWS).

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