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Customer Success & Platform Administration Support

Active

Federal

Response Deadline08/03/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a vendor to provide ongoing customer success management, user onboarding, technical support coordination, and close collaboration with Veterans Affairs administrators to ensure seamless platform management. This includes guiding users through integration and adoption, resolving technical issues in coordination with support teams, and aligning platform operations with VA-specific requirements and workflows. The role demands a proactive approach to user engagement and a deep understanding of federal systems to maintain high service standards. The contract is classified as a subcontract under NAICS code 541519, with performance based in St. Louis, Missouri, at the ZIP code 63106-1621. It was posted on July 28, 2026, and responses are due by August 3, 2026, by 4:00 PM. The contracting office is the Department of Veterans Affairs, specifically the 255-NETWORK Contract Office 15 (36C255), and the work is directly tied to supporting VA’s digital infrastructure and user experience across its systems.

General Info

Vendor to provide customer success, onboarding, and technical support for VA systems in St. Louis, Missouri.

Agency

Department Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

St. Louis, KS, 63106-1621

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 28

subcontract

Response DeadlineAug 3

Submission deadline

Response Deadline

08/03/2026, 04:00:00 PM UTCin 5 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing customer success management, user onboarding, technical support coordination, and collaboration with VA administrators for platform management.

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