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This Government Contract opportunity from Texas was posted on June 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support & Help Desk Services

Closed
State & Local

Contract Overview

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The contract entails providing Tier 1 and Tier 2 technical support services, focusing on help desk operations, troubleshooting, ticket resolution, and user assistance specifically during academic terms. The primary scope is to support users effectively in a timely manner, ensuring smooth technical operations within the academic environment. This subcontract falls under the NAICS code 561499, which relates to specialized support services. The contracting entity is the University of Houston – Downtown, located in Texas, although the exact location details for the place of performance are unspecified. The solicitation was posted on June 11, 2026, with a response deadline set for June 30, 2026. The contract does not indicate any set-aside requirements or special organization type criteria. Overall, the focus is on delivering consistent, high-quality customer support to enhance the technical experience for university stakeholders during critical academic periods.

General Info

Provide Tier 1 and Tier 2 help desk support for University of Houston-Downtown during academic terms.

Agency

Texas → University of Houston – Downtown

NAICS

561499 - All Other Business Support ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 784-26-2682.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 784-26-2682- Student Success and Mentoring Software

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → University of Houston – Downtown
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → University of Houston – Downtown
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 technical support including help desk operations, troubleshooting, ticket resolution, and user assistance during academic terms.

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Miguel
Hillary
Keith Deutsch
Christine

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