This Government Contract opportunity from Texas was posted on June 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Customer Support & Help Desk Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract entails providing Tier 1 and Tier 2 technical support services, focusing on help desk operations, troubleshooting, ticket resolution, and user assistance specifically during academic terms. The primary scope is to support users effectively in a timely manner, ensuring smooth technical operations within the academic environment. This subcontract falls under the NAICS code 561499, which relates to specialized support services. The contracting entity is the University of Houston – Downtown, located in Texas, although the exact location details for the place of performance are unspecified. The solicitation was posted on June 11, 2026, with a response deadline set for June 30, 2026. The contract does not indicate any set-aside requirements or special organization type criteria. Overall, the focus is on delivering consistent, high-quality customer support to enhance the technical experience for university stakeholders during critical academic periods.
General Info
Agency
NAICS
Place of Performance
TX, USASet-Aside
Documents
This scope was carved out of 784-26-2682.
The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.
RFP 784-26-2682- Student Success and Mentoring Software
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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