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Paratransit Dispatch and Scheduling Services

Active

State & Local

Response Deadline11/17/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Paratransit Dispatch and Scheduling Services involves providing comprehensive administrative support for prime contractors on public transportation projects within Hancock County, Indiana. The selected provider will be responsible for managing a full-scale scheduling and dispatching operation, which includes processing ride requests via telephone, coordinating driver assignments, and overseeing subscription-based rides. The role requires the use of specialized call center, dispatching, and routing software to ensure efficient service delivery. A critical component of the contract is the strict maintenance of secure customer personally identifiable information and adherence to federal regulatory standards. The provider must ensure all operations comply with Title VI and ADA accessibility principles to guarantee equitable transportation access. Interested parties must submit their responses by November 17, 2026, under NAICS code 561499.

General Info

Agency

Indiana → Hancock County

NAICS

561499 - All Other Business Support Services

Place of Performance

IN, USA

Set-Aside

NONE

Documents

This scope was carved out of 2027 HC - 01.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Public Transportation Services

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Timeline

PostedOct 9

subcontract

Response DeadlineNov 17

Submission deadline

Response Deadline

11/17/2026, 09:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyIndiana → Hancock County

ContactsNo contacts available

OfficeN/A

Organization / AgencyIndiana → Hancock County

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs administrative dispatch and scheduling for prime contractors on Hancock County public transportation projects. Receives and processes ride requests via telephone, dispatches drivers, manages subscription rides, and maintains secure customer PII. Utilizes call center, dispatching, and routing software. Ensures compliance with Title VI and ADA accessibility principles. Delivers a managed scheduling and dispatching operation.

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