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Customer Support and Help Desk Services for CUG Users

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Development Bank of Jamaica, under the Government of Jamaica, is seeking a subcontractor to provide comprehensive Customer Support and Help Desk Services for CUG users. The primary objective of this engagement is to deliver Tier 1 and Tier 2 technical support, which encompasses troubleshooting technical issues, managing account access, and addressing general service inquiries for end-users. This opportunity is categorized under NAICS code 541519 and was posted on August 20, 2026. Interested parties can find further details and application instructions through the official government electronic procurement portal.

General Info

DBJ seeks a subcontractor for Tier 1 and 2 CUG customer support services.

Agency

Government of Jamaica → Development Bank of JamaicaView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

JAM

Set-Aside

NONE

Documents

This scope was carved out of GOJEP-8282526.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Provision of Closed User Group Services

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Timeline

PostedAug 20

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Organization & Contact Information

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AgencyGovernment of Jamaica → Development Bank of Jamaica

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Jamaica → Development Bank of Jamaica

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 technical support for CUG end-users including troubleshooting, account access, and service inquiries.

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