This Government Contract opportunity from Michigan was posted on April 16, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support and Help Desk Services

Closed

State & Local

Submission Closed05/08/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519

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Network Infrastructure Support ProviderThe Network Infrastructure Support Provider subcontract for BMet College focuses on providing technical support and maintenance for refreshed switch architecture. The selected provider will be responsible for monitoring system health, troubleshooting hardware and software failures, and implementing firmware updates through the use of Remote Monitoring and Management tools. To ensure high standards of service, the contractor must hold HPE Aruba support certifications and adhere to strict SLA compliance regarding guaranteed uptime and response times. This engagement requires the delivery of regular maintenance reports to track system performance and stability. Interested parties should note that the response deadline is November 23, 2026. The project falls under NAICS code 541519 and is designed to support prime contractors managing the college's network infrastructure projects.

POSTED

DEADLINE

Cybersecurity Assessment and Penetration Testing ServicesThis subcontract for Cybersecurity Assessment and Penetration Testing Services supports prime contractors on State of Oregon Enterprise Information Services projects through the Department of Administrative Services. The scope of work involves performing comprehensive cybersecurity assessments and simulated attacks, including vulnerability scans, penetration tests, and Red Team/Blue Team simulations. Technical execution requires the use of industry-standard tools such as Nessus, Burp Suite, and Metasploit to identify and mitigate security risks. Qualified providers must hold professional certifications such as CISSP, CEH, or OSCP. Key deliverables for the engagement include a Cybersecurity Assessment Report, a detailed Vulnerability Matrix, and an Exercise After-Action Report. The work is centered in Salem, Oregon, under NAICS code 541519.

Department of Administrative Services

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Cisco Network Managed Support and TrainingThe Cisco Network Managed Support and Training subcontract involves providing specialized technical support and knowledge transfer for data centre projects managed by the East Riding of Yorkshire Council. The selected provider will be responsible for troubleshooting, performance tuning, and delivering comprehensive training sessions for internal IT staff specifically focused on the Cisco NX-OS environment. To ensure high-level expertise, the contract requires a Cisco Certified Support Specialist to oversee these operations. Key deliverables include the provision of support logs and training materials, with a primary objective of maintaining consistent network uptime. This long-term engagement is scheduled to continue through July 2034. The opportunity was posted on October 27, 2026, with a response deadline of November 11, 2026, falling under NAICS code 541519.

East Riding of Yorkshire Council

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EMS LINQ-Software Maint/Support-CNP

Solicitation # SRC0000037179

The Alabama State Department of Education, Child Nutrition Programs, is soliciting a sole source contract for consolidated software maintenance and support for EMS LINQ applications. This contract ensures uninterrupted service for several USDA food and nutrition programs, including the National School Lunch Program, School Breakfast Program, Summer Food Service Program, Child and Adult Care Food Program, Commodity Supplemental Food Program, Emergency Food Assistance Program, and the Statewide Procurement Program. The scope of work covers ongoing operations for software updates, security patches, hosting services, annual subscriptions, regulatory updates, and technical support for tools such as the SNP, SFSP, and CACFP Core Modules, Cartwheel Meal Counter software, and LINQ FDP. The contract is effective from October 1, 2026, to September 30, 2027, with the possibility of annual renewals for up to five years or until a total contract cost of 25,000 dollars is reached. Price escalations are limited to a maximum of 5 percent of the annual cost and cannot exceed the total contract ceiling. Award evaluation may include cost realism and price reasonableness analysis, and selected suppliers must provide proof of qualifications, professional licenses, and certificates of insurance. Compliance requirements include registration with the Alabama Secretary of State for foreign entities, enrollment in E-Verify, and adherence to state tax laws and the Beason-Hammon Alabama Taxpayer and Citizen Protection Act.

Alabama State Department of Education, Child Nutrition Programs

POSTED

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Security Lock and IDS Integration

Pbs Office Of Leasing

POSTED

DEADLINE

SDS Data Migration and Inventory SpecialistThe SDS Data Migration and Inventory Specialist subcontract involves performing initial data entry and migration for prime contractors supporting Bureau of Land Management projects under the Department of the Interior. The primary objective is to verify and import approximately 4,500 existing Safety Data Sheets into electronic binders across 74 facilities and 10 District offices, resulting in a fully populated and verified electronic database. This Small Business Set Aside opportunity requires specialized knowledge of OSHA Hazardous Communication Standards to ensure precise data accuracy while mapping chemical inventories. Interested parties should note the response deadline of November 7, 2026, for this technical service categorized under NAICS code 541519.

Blm Contracting Activity

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NATO Business Opportunity: Provision of Global Seamless Vector Basemap Data

Solicitation # IFB-CO-424311-GVB

The NATO Communications and Information Agency (NCIA) is seeking a Global Seamless Vector Basemap Data Package under solicitation IFB-CO-424311-GVB to support NATO operations, missions, and activities. The required data must be compliant with STANAG 2592 and the NATO Geospatial Information Framework (NGIF), and it must be compatible with the Esri-based CoreGIS enterprise GIS solution. Key deliverables include vector data using Overture Maps conflated with vendor data in roman script, professional symbolization for specified scales, derived products such as routable networks and raster/vector caches, and comprehensive metadata. The procurement is classified as NATO UNCLASSIFIED and is being conducted using a Best Value evaluation method, with an informational rough order of magnitude estimate of EUR 3,500,000. Eligibility is restricted to vendors from participating NATO nations. U.S. prime contractors must maintain a professionally active facility within the United States and register with the Neo eProcurement tool. The data license must cover NATO and Non-NATO Entities for North Atlantic Council approved activities, with options for national use and future updates. The planned solicitation distribution is October 15, 2026, with an anticipated bid closing date of November 20, 2026, and an estimated contract award date of February 1, 2027. Interested parties must contact Principal Contracting Assistant Emira Kapetanovic to be added to the bidder's list.

Bureau Of Industry And Security

POSTED

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RFI-FY27-SI Powered Communications and Video Intelligence

Solicitation # RFI-FY27-SI-Powered_Communications_Video_Intelligence

U.S. Immigration and Customs Enforcement (ICE) is seeking information for an Integrated SI-Powered Detention Communications and Video Intelligence Suite to support the Office of Enforcement and Removal Operations. This initiative requires a single integrated platform rather than a collection of separate products to provide communications, voice identity, and video intelligence across geographically distributed detention facilities. The scope of work encompasses software licenses, subscriptions, implementation, integration, configuration, testing, training, cybersecurity support, operations and maintenance, and transition services. The solution must be compatible with existing infrastructure to avoid wholesale replacements and must adhere to DHS Enterprise Architecture Compliance. Key technical and security requirements include a FedRAMP High baseline for hosted cloud solutions and strict adherence to data ownership and privacy regulations, specifically prohibiting the prediction of a person's emotional state. The procurement process is currently in the Request for Information stage, with mandatory UEI and SAM registration for respondents. While final contract terms, pricing, and evaluation factors are not yet established, the government has highlighted the need for tamper-proof packaging for shipments and the requirement for U.S. citizenship for certain roles. Acceptance of the final system will be determined through government-observed demonstrations, functional tests, and security reviews.

Information Technology Division

POSTED

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FY27-31 D65 Spectrum Charter-Medford Cable Internet

Solicitation # 15M10227QA4700006

Department Of Justice US Marshal Service

POSTED

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NATO Request for Information: Geospatial Enterprise Core Services (GECS) Capability Program

Solicitation # RFI-192830-GECS

The NATO Communications and Information Agency (NCIA) is conducting pre-competitive market research through RFI-192830-GECS to inform the future acquisition of the Geospatial Enterprise Core Services (GECS) capability program. This initiative aims to modernize NATO's geospatial and GIS technology readiness across strategic, operational, and tactical levels, covering the full spectrum of operations from Baseline Activities and Current Operations to Maximum Level of Effort. The program is structured around five key development areas: NexGIS for enterprise GIS capabilities, Spatial Data Infrastructure (SDI) for collaborative sharing, Geo-located Services for Communities of Interest (GSCOI), Reusable GIS Software Components (RGSC) to reduce duplication, and Geospatial Information Products (GIP) for high-resolution data procurement. This RFI is issued strictly for planning and informational purposes and does not constitute a solicitation for a contract award. Interested industry partners are invited to provide feedback on the draft problem statement, suggest innovations, and identify potential risks. Technical requirements emphasize alignment with NATO Cloud infrastructure, including PBN and ON-X, and strict adherence to NATO cyber security standards and data-centric security protocols across classified operational networks. Written responses, limited to 15 pages, must be submitted via email to the designated point of contact by 12:00 CET on December 3, 2026. Additionally, NCIA is hosting a dedicated workshop at NATO Edge in Izmir, Turkiye, from November 17-19 to engage with potential partners.

Bureau Of Industry And Security

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NATO Request for Information: Enhanced AirC2 – System Integration & Applications Marketplace

Solicitation # RFI-CO-42632900-eAirC2

The NATO Communications and Information Agency (NCIA) is conducting market research via Request for Information RFI-CO-42632900-eAirC2 to gather input for a future acquisition regarding eAirC2 Systems Integration and an Applications Marketplace. The objective is to establish a modular, multi-supplier ecosystem that supports continuous capability updates across several key domains, including air operations planning, airspace coordination, air command and control, integrated air and missile defense, air surveillance, and simulation and training. The program is currently in Tranche 1, with the applications marketplace intended for use starting in Tranche 2, as early as January 2028. This RFI is for planning and informational purposes only and does not constitute a solicitation or an obligation to award a contract. Participation and responses are strictly limited to companies from NATO member countries. Interested parties were invited to a dedicated workshop at NATO Edge in Izmir, Turkiye, from November 17-19. Written responses, which must not exceed 15 pages and be submitted in PDF or Word format, are due by 12:00 CET on December 3, 2026. All submissions should be directed to the Principal Contracting Officer, Katharina Schwarz, at the provided NCIA email address.

Bureau Of Industry And Security

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VC System Configuration and Technical SupportThis subcontract for VC System Configuration and Technical Support involves providing logical configuration and technical assistance for video conferencing systems on Pakistan Telecommunication Company Limited projects. The scope of work includes installing software, configuring user accounts, and optimizing network firewalls to ensure efficient video traffic. Additionally, the contractor is responsible for delivering comprehensive technical documentation and conducting end-user training to ensure personnel are fully equipped to operate the systems. The project is based in Pakistan and falls under NAICS code 541519. Interested parties must note the response deadline of November 3, 2026. The ultimate goal of the engagement is the delivery of a fully configured software environment and a trained workforce capable of maintaining the video conferencing infrastructure.

PTCL

POSTED

about 21 hours ago

DEADLINE

in 6 days

AI Contract Overview

The Michigan Department of Technology, Management and Budget is seeking a subcontractor to provide Customer Support and Help Desk Services. The primary objective of this engagement is to secure experienced customer support staff and backup personnel who can assist state users with various software and transaction issues. This opportunity was posted on April 16, 2024, with a response deadline of May 8, 2024. The contract falls under NAICS code 541519, and interested parties can find further details through the Michigan SIGMA portal.