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This Government Contract opportunity from Securities And Exchange Commission was posted on June 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support and Inquiry Response

Closed
Federal

Contract Overview

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The contract requires prompt and reliable customer support for the Securities and Exchange Commission, specifically targeting the timely resolution of general inquiries and service disruptions. Respondents must address all SEC staff inquiries within one to two hours of receipt and resolve missed clips or service issues within one hour of notification, using designated ticketing and help desk systems to ensure accountability and efficiency. The work is governed by strict time-sensitive performance standards, emphasizing rapid response and accurate communication to maintain operational continuity for the agency. This is a subcontract under NAICS code 561400, posted on June 30, 2026, with responses due by July 14, 2026. While details such as location, point of contact, and set-aside status are not specified, the contract is explicitly tied to support services delivered to the SEC's internal operations. Performance must be consistent, scalable, and fully integrated with the agency’s existing support infrastructure to meet its high-demand operational needs.

General Info

Provide rapid SEC support: resolve inquiries in 1-2 hours, service issues in 1 hour, using designated systems.

NAICS

561400

Place of Performance

DC

Set-Aside

NONE

Documents

This scope was carved out of 50310226Q0182.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sources Sought for News Monitoring Services

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Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencySecurities And Exchange Commission
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Respond to general inquiries from SEC staff within 1–2 hours and handle missed clips or service issues within 1 hour of notification using ticketing and help desk systems.

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