This Government Contract opportunity from Department Of Defense was posted on May 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support Center Operations

Closed

Federal

Submission Closed05/25/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

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HAYS COUNTY

POSTED

5 days ago

DEADLINE

in 20 days

AI Contract Overview

The contract involves operating a Customer Support Center for the Department of Defense Education Activity, requiring the establishment of documented Standard Operating Procedures (SOPs) specifically for helpdesk management, ticketing systems, and incident escalation protocols. These SOPs must be delivered within 24 hours of the contract award, ensuring a prompt and organized response structure is in place. The contract is categorized as a subcontract under the NAICS code 561422, focusing on providing customer support services. The place of performance is identified as Alexandria, with the solicitation posted on May 14, 2026, and responses due by May 25, 2026, at 5:00 PM. The contract emphasizes timely and efficient customer support operations within a Department of Defense educational context, underscoring the critical nature of responsive service and clear procedural guidelines in managing helpdesk and incident response activities.

General Info

Operate DoD Education Activity support center with SOPs for helpdesk, ticketing, escalation within 24 hours.

Agency

Department Of Defense → DOD Education Activity

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

Alexandria, VA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 14

subcontract

Response DeadlineMay 25

Deadline has passed

Submission Closed

05/25/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → DOD Education Activity

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → DOD Education Activity

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a Customer Support Center with documented SOPs for helpdesk, ticketing, and incident escalation within 24 hours of contract award.