This Government Contract opportunity from Department Of Defense was posted on May 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support Center Operations

Closed

Federal

Submission Closed05/25/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Street Transportation

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DEADLINE

Federal Benefits Customer Service Representatives (CSRs)This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

Navsup Flt Logistics Ctr Norfolk

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DEADLINE

Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

The Department of the Navy is seeking sources to provide comprehensive personnel, management, and operational services for the Civilian Human Resources Benefits Contact Center. The selected contractor will be responsible for staffing a dedicated single service contact center to support current, separated, and prospective Navy civilian employees. This includes providing technical guidance and information regarding essential employee entitlements and benefit programs such as the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and the Federal Long Term Care Insurance Program. This sources sought opportunity, identified by solicitation number N69199HRBCCFY27, is managed by the Navsup Flt Logistics Ctr Norfolk under NAICS code 561422. Interested parties must submit their responses by September 16, 2026. The contract is overseen by the Department of Defense, with the primary point of contact being William Spencer.

Navsup Flt Logistics Ctr Norfolk

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DEADLINE

LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

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Solicitation # CSULA-RFP-00000836-2026

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California State University Los Angeles

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Solicitation # DOC844161

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Health Benefit Exchange Authority (DCHBX)

POSTED

DEADLINE

Professional Call Center Agent ServicesThis subcontract for Professional Call Center Agent Services supports prime contractors on Auburn University projects by providing professional communication and customer support services. The scope of work involves managing customer service inquiries through the use of CRM software and call center headsets, adhering to commodity classification 80172000 and NAICS code 561422. The contract requires an E-Verify MOU for all operations based in Alabama. Interested parties must submit their responses by September 30, 2026, at 3:30 PM. All procurement activities are managed through the Auburn University bidding portal.

Auburn University

POSTED

11 days ago

DEADLINE

in 19 days

AI Contract Overview

The contract involves operating a Customer Support Center for the Department of Defense Education Activity, requiring the establishment of documented Standard Operating Procedures (SOPs) specifically for helpdesk management, ticketing systems, and incident escalation protocols. These SOPs must be delivered within 24 hours of the contract award, ensuring a prompt and organized response structure is in place. The contract is categorized as a subcontract under the NAICS code 561422, focusing on providing customer support services. The place of performance is identified as Alexandria, with the solicitation posted on May 14, 2026, and responses due by May 25, 2026, at 5:00 PM. The contract emphasizes timely and efficient customer support operations within a Department of Defense educational context, underscoring the critical nature of responsive service and clear procedural guidelines in managing helpdesk and incident response activities.