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This Subcontract opportunity from New York was posted on October 10, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customizable Dashboards and Reporting Tool Development

Closed
State & Local

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The New York State Department of Education is seeking a subcontractor for the development of customizable dashboards and reporting tools. The project focuses on the design and implementation of real-time tracking systems to monitor key performance indicators, including ticket volume, resolution times, agent performance, and overall user satisfaction. This opportunity was posted on October 10, 2024, with a response deadline of November 1, 2024. The work falls under NAICS code 541513, specializing in computer facilities management services.

General Info

Documents

This scope was carved out of CRAD 24-001.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

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Customer Service Ticketing System

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew York → NYS Dept. of Education
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Design and implementation of real-time dashboards and reporting tools for tracking ticket volume, resolution times, agent performance, and user satisfaction.

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Miguel
Hillary
Keith Deutsch
Christine

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