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CX Data Analyst and Reporting Specialist

Active

State & Local

Response Deadline12/29/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The CX Data Analyst and Reporting Specialist subcontract for the Atlanta Regional Commission involves analyzing raw mystery-shop data to identify operational gaps for prime contractors on Area Agency on Aging projects. The scope of work includes performing P28 data analysis, evaluating time-to-connect metrics and abandonment rates, and conducting quality-control validation on shopper submissions. Due to the nature of the data, the specialist must adhere to strict data security and HIPAA-compliance procedures. The selected provider is responsible for delivering a Project Work Plan, an Evaluation Protocol, a Final Report, and a formal Presentation. This opportunity falls under NAICS code 541611 and has a response deadline of December 29, 2026.

General Info

CX Data Analyst subcontract for ARC analyzing mystery-shop data with HIPAA compliance requirements.

Agency

Georgia → Atlanta Regional Commission

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

GA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP823.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

AI Contract Breakdown

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Timeline

PostedOct 20

subcontract

Response DeadlineDec 29

Submission deadline

Response Deadline

12/29/2026, 10:00:00 PM UTCin 2 months

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Organization & Contact Information

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AgencyGeorgia → Atlanta Regional Commission

ContactsNo contacts available

OfficeN/A

Organization / AgencyGeorgia → Atlanta Regional Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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Analyzes raw mystery-shop data for prime contractors on ARC Area Agency on Aging projects to identify operational gaps. Performs P28 data analysis, evaluates abandonment rates and time-to-connect metrics, and conducts quality-control validation on shopper submissions. Requires data security and HIPAA-compliance procedures. Delivers Project Work Plan, Evaluation Protocol, Final Report, and Presentation.

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