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Multilingual Customer Experience Evaluators

Active

State & Local

Response Deadline12/29/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Multilingual Customer Experience Evaluators subcontract supports prime contractors on Atlanta Regional Commission Area Agency on Aging projects by performing mystery-shopping and accessibility evaluations. The selected provider will conduct telephone and email evaluations in multiple languages to assess the quality of translation and multilingual support provided to non-English speaking populations. Key deliverables include detailed multilingual interaction reports and comprehensive accessibility gap analyses. To qualify for this role, providers must demonstrate fluency in the required languages and maintain strict HIPAA compliance. This opportunity is categorized under NAICS code 541910, with a response deadline set for December 29, 2026.

General Info

Multilingual mystery shopping and accessibility evaluations for Atlanta Regional Commission, due December 29, 2026.

Agency

Georgia → Atlanta Regional Commission

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

GA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP823.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

AI Contract Breakdown

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Timeline

PostedOct 20

subcontract

Response DeadlineDec 29

Submission deadline

Response Deadline

12/29/2026, 10:00:00 PM UTCin 2 months

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Organization & Contact Information

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AgencyGeorgia → Atlanta Regional Commission

ContactsNo contacts available

OfficeN/A

Organization / AgencyGeorgia → Atlanta Regional Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs mystery-shopping and accessibility evaluations for non-English speaking populations for prime contractors on ARC Area Agency on Aging projects. Conducts telephone and email shops in multiple languages to evaluate the quality of translation and multilingual support. Requires fluency in required languages and HIPAA compliance. Delivers multilingual interaction reports and accessibility gap analysis.

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