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Mystery Shopping and Customer Experience Evaluators

Active

State & Local

Response Deadline12/29/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Atlanta Regional Commission involves providing mystery shopping and customer experience evaluations for prime contractors working on Area Agency on Aging projects. The selected provider will conduct telephone evaluations and test email response times and quality to measure the accessibility and timeliness of services provided to older adults and individuals with disabilities. Key requirements for this engagement include strict adherence to HIPAA compliance and a thorough understanding of ADA accessibility standards. The contractor is responsible for delivering detailed shop reports, interaction logs, and comprehensive data regarding response and resolution times. Responses for this opportunity are due by December 29, 2026.

General Info

Mystery shopping and CX evaluations for Atlanta Regional Commission, due December 29, 2026.

Agency

Georgia → Atlanta Regional Commission

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

GA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP823.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 20

subcontract

Response DeadlineDec 29

Submission deadline

Response Deadline

12/29/2026, 10:00:00 PM UTCin 2 months

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Organization & Contact Information

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AgencyGeorgia → Atlanta Regional Commission

ContactsNo contacts available

OfficeN/A

Organization / AgencyGeorgia → Atlanta Regional Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs objective mystery-shopping evaluations for prime contractors on ARC Area Agency on Aging projects. Executes attempted and completed telephone shops and tests email interaction response times and quality to assess accessibility and timeliness. Evaluates experiences of older adults and adults with disabilities. Requires HIPAA compliance and ADA accessibility knowledge. Delivers completed shop reports, interaction logs, and response/resolution data.

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