This Combined Synopsis/Solicitation opportunity from Department Of The Interior was posted on March 23, 2015. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
D--100% Buy Indian Act, IEE Small Business Set-aside, Distributed Call Center Svc
Contract Overview
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AI Contract Overview
Solicitation A15PS00319 is a combined request for quotes issued by the Bureau of Indian Affairs Office of Information Technology for a Distributed Call Center Service. This procurement is specifically set aside for Indian small business economic enterprises under the Buy Indian Act. The objective is to acquire a Software as a Service solution that includes Hosted Automatic Call Distribution, Interactive Voice Response, and Workforce Management to support the Bureau-wide IT Help Desk located in Albuquerque, New Mexico. The required solution must encompass functional capabilities for call routing, client software, chat, email, reporting, and disaster recovery. The contract specifies a period of performance from April 1, 2015, to March 31, 2016. Technical requirements include support for an agent count ranging from 10 to 30 personnel, including supervisory roles. Following an amendment on March 16, 2015, the response deadline was extended to March 30, 2015. The procurement falls under NAICS code 518210 and is managed through the Department of the Interior.
General Info
Contract Value
$21,970.92NAICS
Place of Performance
VA, USASet-Aside
Awardee
RE-INVENT TELECOM LLCAward Issued Date
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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