This Government Contract opportunity from General Services Administration was posted on March 1, 2007. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
D -- GSA IT Infrastructure Technology Global Operations
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The GSA IT Infrastructure Technology Global Operations contract, solicitation number A06S47T0040, is an award issued by the General Services Administration Office of Management Services to establish managed life cycle support for GSA IT infrastructure services. The contract focuses on transitioning to a standardized enterprise-wide resource management framework to enhance security and investment returns. The scope of work is divided into several key sub-tasks, including Program Management, which ensures efficient service delivery and risk mitigation; Client Management Services, covering electronic messaging, directory services, and desktop support for approximately 15,000 users; a Consolidated Enterprise Help Desk providing 24/7 infrastructure support; and Network Operations, which manages voice and data communications, WAN services, and server facilities. The contract includes rigorous performance metrics and incentive measures tied to system availability targets of 99.9 percent, ticket resolution times, and first-contact resolution rates. Technical requirements encompass the management of a vast hardware inventory, including servers, laptops, and voice and video equipment, as well as the maintenance of a GSA Standard Image for Windows XP. Performance is monitored through specific KPIs and reported via monthly status reports and a comprehensive Program Management Plan. The work is primarily performed in the Washington DC Metro area and across various GSA regions, adhering to strict IT security policies and technical guidance.
General Info
Contract Value
$39,431,899.25Place of Performance
GA, USASet-Aside
Awardee
CATAPULT TECHNOLOGY, LTD.Award Issued Date
Documents
41AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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