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This Government Contract opportunity from General Services Administration was posted on March 1, 2007. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

D -- GSA IT Infrastructure Technology Global Operations

Awarded
Reference-Number-A06S47T0040Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The GSA IT Infrastructure Technology Global Operations contract, solicitation number A06S47T0040, is an award issued by the General Services Administration Office of Management Services to establish managed life cycle support for GSA IT infrastructure services. The contract focuses on transitioning to a standardized enterprise-wide resource management framework to enhance security and investment returns. The scope of work is divided into several key sub-tasks, including Program Management, which ensures efficient service delivery and risk mitigation; Client Management Services, covering electronic messaging, directory services, and desktop support for approximately 15,000 users; a Consolidated Enterprise Help Desk providing 24/7 infrastructure support; and Network Operations, which manages voice and data communications, WAN services, and server facilities. The contract includes rigorous performance metrics and incentive measures tied to system availability targets of 99.9 percent, ticket resolution times, and first-contact resolution rates. Technical requirements encompass the management of a vast hardware inventory, including servers, laptops, and voice and video equipment, as well as the maintenance of a GSA Standard Image for Windows XP. Performance is monitored through specific KPIs and reported via monthly status reports and a comprehensive Program Management Plan. The work is primarily performed in the Washington DC Metro area and across various GSA regions, adhering to strict IT security policies and technical guidance.

General Info

Contract Value

$39,431,899.25

NAICS

541513 - Computer Facilities Management Services

Place of Performance

GA, USA

Set-Aside

NONE

Award Issued Date

Documents

41

A06S47T0040 Sub-Task A: Program Management

DOC, High priority: read this firstsow
High

A06S47T0040 Sub-Task C: Consolidated Enterprise Help Desk

DOC, High priority: read this firstsow
High

Attachment 12 - GSA Ramp-Up Plan OMB

XLS, High priority: read this firstspecifications
High

Attachment 18 - Performance Metrics

DOC, High priority: read this firstspecifications
High

Attachment 1a - Gross Inventory

XLS, High priority: read this firstspecifications
High

Attachment 1 - Hardware Assets Inventory

XLS, High priority: read this firstspecifications
High

Attachment 26 - Performance Incentive Measures

DOC, High priority: read this firstsow
High

Attachment 27 - Voice and Video Equipment Inventory

XLS, High priority: read this firstspecifications
High

Attachment 2 - Customer Locations and Counts

XLS, High priority: read this firstspecifications
High

ERM Tools License List

DOC, High priority: read this firstspecifications
High

GSA Enterprise Active Directory Governance

DOC, High priority: read this firstspecifications
High

GSA IT Security and Technical Guidance List

DOC, High priority: read this firstspecifications
High

GSA Standard Client Hardware Configuration

DOC, High priority: read this firstspecifications
High

GSA Standard Image - Windows XP (March 2006)

DOC, High priority: read this firstspecifications
High

SF 1449 Solicitation for Commercial Items - Draft 9-27-2006

DOC, High priority: read this firstrfp
High

Task Order A06S47T0040 Appendix E: Network Operations

DOC, High priority: read this firstsow
High

Task Order A06S47T0040 - General Cross-cutting PWS

DOC, High priority: read this firstsow
High

Task Order A06S47T0040 Sub-Task B: Client Management Services

DOC, High priority: read this firstsow
High

Task Order A06S47T0040 - Sub-Task B: Client Management Services

DOC, High priority: read this firstsow
High

1_A06S47T0040SubTaskDLocalsupport15September.doc

DOC, Low priorityother
Low

ATTACHMENT17Reserved.doc

DOC, Low priorityother
Low

Attachment20-COOP.doc

DOC, Low priorityother
Low

Attachment 21 - Reserved

DOC, Low priorityother
Low

Attachment 5: Local Area Network Topology and Equipment

DOC, Low priorityspecifications
Low

Incumbents and Interested Parties List

XLS, Low priorityother
Low

Attachment11-ADDesign.ppt

PPT

Attachment13-IdentityManagementProvisioningWorkflow.ppt

PPT

Attachment14-HSPD12SystemComponents.ppt

PPT

Attachment15-IdentityManagementArchitecture.ppt

PPT

Attachment16-IDManagementSampleWorkflow.ppt

PPT

Attachment23bGSA-NetworkDiagram-HIGHLEVEL.bmp

BMP

Attachment23cGSADominoDirectoryReplication.bmp

BMP

Attachment24BlackberryServersRegionMap.bmp

BMP

Attachment25wabnpvc-2006-06.ppt

PPT

Attachment4-GSATechnicalReferenceModel.ppt

PPT

Attachment6a-WABNUSMap.ppt

PPT

Attachment6b-TypicalWABNLABNSiteIntegration.ppt

PPT

Attachment7a-TypicalLABNRegionalDiagram.bmp

BMP

Attachment7b-GSARegionalInternetAccessDiagram.bmp

BMP

Attachment7c-GSARegionalNetworkSecurityFabric.bmp

BMP

Attachment8-OfficeofEnterpriseInfrastructure.ppt

PPT

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Timeline

6 updates
PhaseAwarded
Posted

Presolicitation

Notice updated

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Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyGeneral Services Administration → Office Of Management Services
Contacts1 person available
OfficeATLANTA, GA, 30308, USA
Office AddressATLANTA, GA, 30308, USA
Contacts
Debra AnneContract Specialist

Full Description

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This is a notification of a Pre-Solicitation Conference for GSA's Infrastructure Technology Global Operations (GITGO) acquisition. The conference will be held on Thursday October 5, 2006, from 12:30 PM to 3:30 PM in the Grand Ballroom of the Crystal Gateway Marriott, 1700 Jefferson Davis Highway, Arlington, VA 22202. The purpose of the GITGO Pre-Solicitation conference is to: Conduct a brief overview of the GITGO Acquisition Conduct a question/answer session on the draft solicitation for the GITGO Acquisition Initiative Provide a forum for contractors to network with each other and potential subcontractors. Although on-site registration will also be available from 12:00 PM to 12:30 PM on Thursday October 5, 2006, interested parties are strongly encouraged to pre-register for the conference. GSA is in the process of setting up a conference web page at www.gsa.gov/gitgo, which will facilitate on-line registration. GSA anticipates the conference web page will be active by 5:00 PM PDT on Thursday September 28, 2006. Until then, if you wish to register to attend this conference, please send an email with the following information to contact@example.gov: Salutation First Name Last Name Job Title Email Address Phone Fax Company Company mailing address City State Country Zip Code Answer the following questions (Yes/No) Are you an 8(a) STARS GWAC Functional Area Three contract holder? Are you an incumbent GSA IT Infrastructure Support Services contractor? Are you interested in pursuing a subcontractor role on this task order? Are you a member of the press? Does your company want to register for a 15 minute one-on-one session with a GSA Contracting Officer and GSA technical representative to discuss the GITGO acquisition on Friday, October 6, 2006? (If you answer "yes", GSA will contact you to schedule a time. Time slots available first come-first serve) The GITGO acquisition will be set-aside under GSA's 8(a) STARS Government-Wide Acquisition Contract, Functional Area 3. Attached is a DRAFT solicitation. Interested parties are welcome to comment on the solicitation. Please submit your comments via email, to contact@example.gov. Draft RFP attachments will be uploaded September 28, 2006.

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