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DA01--Patient Advocate Tracking System – Replacement (PATS-R) Enhancement and Sustainment - New Award (VA-27-00003376)

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36C10B26Q0662Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The U.S. Department of Veterans Affairs through its Technology Acquisition Center in Eatontown, New Jersey, is seeking information regarding the potential enhancement and sustainment of the Patient Advocate Tracking System Replacement (PATS-R), as part of a contemplated future contract opportunity. This is a Request for Information with no obligation to award a contract, aimed at gathering market input to shape the future Performance Work Statement and requirements. Responses are due by Friday, July 31, 2026, at 12:00 p.m. Eastern Time, and interested parties are encouraged to review the attached draft Performance Work Statement and provide feedback on capabilities, proposed solutions, and potential challenges. The solicitation number is 36C10B26Q0662, and the NAICS code is 541512, indicating the work is within the Computer Systems Design and Related Services category. Point of contact for inquiries is Contract Specialist James Cummiskey at james.cummiskey@va.gov. The place of performance has not been specified, and there is no set-aside type currently designated for this effort.

General Info

VA seeks market input for PATS-R enhancement and sustainment via RFI, due July 31, 2026, NAICS 541512.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NJ

Set-Aside

NONE

Documents

(3)

RFI_DRAFT_PWS_PATS-R.docx

DOCX

36C10B26Q0662.docx

DOCX

RFI+PATS-R_TAC_20July2026.docx

DOCX

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
Contacts1 person available
OfficeEATONTOWN, NJ, 07724, USA
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
View Agency Profile
Office AddressEATONTOWN, NJ, 07724, USA
Contacts
Contract SpecialistJames Cummiskey
contact@example.gov

Full Description

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This is a Request for Information (RFI) only for the contemplated Patient Advocate Tracking System Replacement (PATS-R) Enhancement and Sustainment Contract . See instructions and draft Performance Work Statement (PWS) attached. Responses are due no later than Friday, July 31, 2026 at 12pm Eastern.

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DE01--ECO CCI Managed Services VA-27-00000467The Department of Veterans Affairs, through its Technology Acquisition Center in Eatontown, New Jersey, is conducting market research via a presolicitation notice for the Enterprise Service Desk Managed Contact Center Infrastructure (CCI), identified by solicitation number 36C10B26Q0368 and NAICS code 541512. This initiative aims to procure a comprehensive, secure, and scalable contact center platform capable of supporting multi-channel communications including voice, chat, SMS, and web interactions, with full integration with ServiceNow and Medallia systems. The contractor must deliver a solution featuring intelligent call routing, AI-driven tools such as AutoPilot and Agent Co-Pilot, 100% call recording with 20% screen capture, FIPS-compliant encryption, and NARA-mandated data retention of six months online and eighteen months archived. Performance will be measured against SLAs for customer satisfaction, first-contact resolution, and average handle time, with training delivered via a train-the-trainer model and operational oversight maintained at the VA’s Eatontown office. While the PWS and acquisition strategy are still being finalized as of July 16, 2026, the place of performance is designated as Eatontown, NJ, with delivery expected to occur both remotely and on-site across VA facilities. The procurement is currently in the Request for Information (RFI) phase under FAR 15.101(c), and as such, no formal contract clauses, evaluation factors, pricing data, line items, or award criteria are yet defined. The RFI invites respondents to submit a capability statement no longer than five pages via email by May 4, 2026, to specified VA contacts, outlining their proposed solution, licensing models, and alignment with VA’s technical and security requirements. No set-aside designation, contract type, or funding source has been confirmed, nor are there any established COR, COTR, or PCO roles formally assigned in this stage, though key personnel including Dan DiNocera, Andrea Caltabilota, and Evan Schlisserman are listed as points of contact. The government is seeking input on industry capabilities to inform future solicitation development, including potential use of Firm-Fixed-Price models. All responses are strictly for market research purposes, and the submission format requires an email with a prescribed subject line, with no online portal or physical delivery options accepted. As no attachments, payment details, invoicing methods, or special contract
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