Damage Reporting and Customer Support Coordination

The contract entails providing post-delivery customer support focused on managing transit damage reports and facilitating the submission of non-transportation defect reports through the WEBSDR system. This support is critical to ensuring timely and accurate documentation of damages incurred during shipment, enabling proper claim resolution and quality control processes. The contractor will serve as the liaison between customers and internal systems to coordinate reported defects that are not attributable to transportation, ensuring all necessary data is properly recorded and submitted according to established protocols. This subcontract is issued under the Defense Logistics Agency, part of the Department of Defense, and falls under the NAICS code 811211, indicating a focus on repair and maintenance services. The contract was posted on August 4, 2026, and is linked to the master contract SPE7LX19D0029 with the specific delivery order SPE7LX26F88K1. While no specific location or point of contact is provided, the scope of work is centered on digital reporting through WEBSDR, requiring proficiency in data entry, customer communication, and adherence to Department of Defense standards for defect reporting and resolution.