Data Analysis and Customer Satisfaction Index Modeling

This subcontract opportunity involves performing statistical analysis of survey data, developing models for customer satisfaction indices, and calculating performance scores using advanced analytics and reporting tools. The work focuses on leveraging data-driven methods to enhance understanding of customer satisfaction and operational performance. The contract is categorized under NAICS code 541618, which relates to professional, scientific, and technical services. It is designated as a Total Small Business Set-Aside under FAR 19.5, emphasizing the participation of small businesses. Posted by the Department of Commerce Sspo under the Department of Transportation, the contract's place of performance is in Washington, with the postal code 20233. The solicitation was made available on June 12, 2026, with a response deadline of June 26, 2026, at 6:00 PM. This opportunity is targeted at small businesses that can provide expert data analysis and modeling services to support federal agency efforts in evaluating and improving customer service outcomes through advanced statistical techniques and performance measurements.