Customer Satisfaction Data Collection and Analysis

The Department of Commerce is seeking to procure services for customer satisfaction data collection and analysis on behalf of the Bureau of Economic Analysis. This opportunity is issued as a solicitation under the total small business set-aside program, aligned with NAICS code 541910, which relates to marketing research and public opinion polling. The contract aims to gather and analyze data essential for understanding customer satisfaction levels, contributing to the Bureau’s operational insights and improvement efforts. The solicitation, titled "Customer Satisfaction Data Collection and Analysis," was posted on June 12, 2026, with a response deadline of June 26, 2026. The place of performance is in Washington, DC, and the contracting office is associated with the Department of Transportation based in the same city. Points of contact for inquiries include Kristine Pendergast and Jacqueline Brown, who can be reached via email and phone. This procurement opportunity is available on the official government contracting platform, providing a framework for interested small businesses to submit their proposals.