Customer Satisfaction Data Collection and Analysis

The contract solicitation for Customer Satisfaction Data Collection and Analysis under solicitation number 1331L526BEASurvey is a Total Small Business Set-Aside under NAICS code 541910, issued under FAR Part 13 Simplified Acquisition Procedures and intended to result in a single firm-fixed-price purchase order awarded on a Lowest Priced Technically Acceptable basis. The requirement is for the Bureau of Economic Analysis to procure services that include designing a customized web survey with 40–50 questions—up to three open-ended—capable of generating Customer Satisfaction (CSAT) scores and requiring less than 15 minutes to complete, along with sample planning that accounts for website traffic and page-specific feedback. The vendor must also deliver data modeling and analysis to calculate customer satisfaction indices and performance scores, perform a usability audit of www.bea.gov using industry-standard heuristics across ten key pages and four primary use cases, and provide a cloud-hosted reporting portal accessible to up to 25 users 24/7. All services must comply with the Privacy Act of 1974, Federal Section 508 accessibility guidelines, and require OMB clearance under the Paperwork Reduction Act. Cloud services used must maintain FedRAMP authorization, and the vendor must assist BEA in securing an Authority to Operate or Authority to Use under FedRAMP guidelines. The performance period is one year with four optional 12-month extensions, fully remote work is expected, and the vendor must submit a project plan to the Contracting Officer’s Representative within one week of the kick-off, which must occur within three business days of award. Proposals must be submitted electronically by June 26, 2026, at 2:00 PM EST to Kristine Pendergast and Jacqueline Brown, formatted in two sections: a technical quotation limited to five pages and a price quotation limited to three pages, including a one-page business cover page with company name, address, UEI, CAGE code, and authorized contacts. All documents must be in Arial 11 or Times New Roman 12 font, 1-inch margins, and readable by Microsoft Word, Excel, or text-searchable PDF. The pricing must reflect the vendor’s current commercial rates and accurately represent the proposed solution. The Government will provide access to existing equipment for official use, but the contractor is liable for any damage or loss due to negligence, and all such property must be returned in