RFI for UXG Survey Recruitment Services

The Social Security Administration’s Office of Acquisition and Grants has issued a Request for Information (RFI) aimed at procuring recruiting services to facilitate the participation of public members in user research and usability testing. These efforts focus on various public-facing digital products, including SSA.gov, MySocialSecurity, Digital SSN, SSA Mobile App, Digital Identity, Universal Benefits Application, and the National Appointment Scheduling Calendar. The goal is to gather insights to improve user experience across these platforms. This solicitation, identified as 28321326RI0000029 and posted on June 11, 2026, invites responses by June 24, 2026. It falls under NAICS code 541910, indicating specialized services in marketing research and consulting. The contract does not involve any set-aside provisions and is managed by the Social Security Administration's Office located in Baltimore, MD. The primary point of contact for further inquiries is Marissa L. Piegols, who can be reached via email. The solicitation and related details are accessible through the official federal contracting portal.