RFI for UXG Survey Recruitment Services

The Social Security Administration's Office of Acquisition and Grants has issued a Request for Information (RFI) titled "RFI for UXG Survey Recruitment Services" to solicit input on recruiting services aimed at engaging members of the public for participation in user research and usability testing. The focus is on improving various public-facing digital products, including SSA.gov, MySocialSecurity, Digital SSN, the SSA Mobile App, Digital Identity, the Universal Benefits Application, and the National Appointment Scheduling Calendar. The contract falls under NAICS code 541910, which pertains to marketing research and public opinion polling. Interested parties are invited to respond by June 24, 2026, to provide insights or capabilities related to recruiting diverse user groups for these studies. The solicitation maintains federal acquisition standards, and the point of contact for this effort is Contracting Officer Marissa Piegols. The project aims to enhance user engagement and improve the overall usability of critical social security digital services through effective recruitment strategies for research participation.